Jaren Elam
Hilton Head Island,SC
Summary
Proactive and detail-oriented professional with a proven track record at Hilton Garden Inn Hotel, enhancing customer satisfaction through exceptional front desk services. Mastered customer service and time management, significantly improving office efficiency. Skilled in cash handling and problem-solving, adept at fostering guest relations and streamlining scheduling processes.
Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.
Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Bachelor - Business
American Public University
10-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Records Management Certificate – AIIM (Association for Intelligent Information Management).
- Conflict Resolution Certificate – Cornell University ILR School.
- Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
- Diversity and Inclusion Certificate – eCornell.
- Certified Business Etiquette and Protocol Professional- The Protocol School of Washington.
- Professional Receptionist Certificate - American Business & Technology University.
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2024 - Current
Bachelor - Business
American Public University