Diane Campos
Jurupa Valley,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Self motivated with exceptional communication, organization and computer capabilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Mahoney Enviromental Solutions
01.2021 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- do all routing/dispatching for my team
- monitor all safety protocols and compliance
- accounts receivable and accounts payable, deposits, collections and billing/invoicing
- quickbooks, excel, teams, routing software(housecall pro, tower, S1, salesforce), word, outlook, payroll(lathem),
Dental Treatment Coordinator
Dental Care
02.2020 - 12.2020
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
- Reduced wait times for patients by efficiently coordinating between departments and clinical staff members.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Optimized inventory management processes, reducing costs associated with dental supplies while maintaining adequate stock levels for uninterrupted services.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Dental Insurance Coordinator/Lead Dental Assistant
All About Smile Dental Group
02.2017 - 02.2020
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
- Developed comprehensive training materials for new employees on dental insurance coordination processes, fostering a smoother onboarding experience.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Worked closely with insurance companies to ensure accurate billing and timely reimbursement for services rendered.
- Promoted overall oral health by educating patients on best practices in preventive care, such as proper brushing techniques and flossing habits.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Used dentrix,easy dental, eaglesoft, dolphin, to document and maintain patient information and health background.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Staged tray for procedures by arranging dental instruments and equipment.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Certificate - Dental Assisting
Everestt College
Ontario, CA08.2008
Skills
- Staff Hiring
- Billing
- Bookkeeping
- Compliance Monitoring
- Customer Service
- Office Management
- Operations Management
- Supply Management
- Staff Management
- Team Supervision
- Inventory Control
- Data Entry
- Payroll and Budgeting
- Clear Oral/Written Communication
- Meeting Planning
- Documentation and Control
- Budgetary Planning
- Account Reconciliation
- Facility Management
- Financial Tracking
- Employee Training
- Credit and Collections
- Financial Accounting
- Scheduling
- Workflow Planning
- Excellent Multi-Tasking Ability
- Relationship Building
- Event Coordination
- Organizational Skills
- Office Administration
- Database Administration
- Human Resources
- Regulatory Compliance
- Scheduling Coordination
Certification
x-ray certificate
cpr
forklift
dental assisting
osha
infection control
Languages
american sign lanuage
Limited Working
Spanish
Limited Working
Timeline
Office Manager
Mahoney Enviromental Solutions
01.2021 - Current
Dental Treatment Coordinator
Dental Care
02.2020 - 12.2020
Dental Insurance Coordinator/Lead Dental Assistant
All About Smile Dental Group
02.2017 - 02.2020
Certificate - Dental Assisting
Everestt College
x-ray certificate
cpr
forklift
dental assisting
osha
infection control
Similar Profiles
Gregory BeaverGregory Beaver
Mechanic at Mahoney Environmental SolutionsMechanic at Mahoney Environmental Solutions
Shane LebouefShane Lebouef
Yard Foreman/Crane Operator at Champagne Energy & Enviromental SolutionsYard Foreman/Crane Operator at Champagne Energy & Enviromental Solutions
Jeffrey JassoJeffrey Jasso
Operations Manager at Superior Enviromental Solutions, LLCOperations Manager at Superior Enviromental Solutions, LLC