Diane Cervantes
Los Angeles,CA
Summary
Accomplished and results-oriented leader with over 9 years of dedicated experience in the realm of leadership development. Demonstrated expertise in the strategic oversight of budgets, operational management, and the delivery of top-tier patient care services. Proficient in the cultivation and guidance of high-performing teams to drive productivity and efficiency. Renowned for exceptional organizational acumen, adeptness in data collection, and the rigorous monitoring of week-to-week performance metrics. A valued contributor to high-volume healthcare practices, consistently delivering exceptional patient and customer care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Practice Manager
Banfield Pet Hospital
08.2019 - Current
- Provided comprehensive administrative and clinical supervision to ensure the seamless delivery of patient services throughout the hospital, optimizing operational efficiency and patient care.
- Spearheaded the implementation of innovative appointment scheduling systems, resulting in a substantial increase in revenue and profitability.
- Delivered exceptional support to the entire staff, resulting in streamlined processes, heightened efficiency, and improved staff retention rates.
- Actively maintained a thorough understanding of pertinent state and federal laws, regulations, and health safety policies, ensuring full compliance across all aspects of hospital operations.
- Developed and coordinated ongoing continuing education opportunities for staff, enhancing their knowledge and technical proficiency.
- Designed and introduced a dynamic leadership development, coaching, and team management model, leading to the promotion of employees into higher levels of responsibility and accountability.
- Established and maintained solidly built communication channels with staff and DVMs, fostering a culture of excellence and promoting high-quality patient care.
Shift Lead Supervisor
Goodyear Animal Hospital & Grooming
12.2014 - 07.2019
- Proficiently trained and onboarded new team members, skillfully delegating daily tasks and responsibilities to ensure optimal workflow and efficiency.
- Expertly addressed and resolved customer complaints and concerns, consistently providing innovative solutions to uphold and enhance overall customer satisfaction.
- Vigilantly enforced company policies and regulations among team members, fostering a culture of compliance and accountability.
- Meticulously prepared shift summary reports for supervisors, maintaining regular and transparent communication regarding goals and progress.
- Demonstrated keen inventory management skills, overseeing stock levels and proactively ordering supplies to ensure the location remained well-equipped with essential resources.
- Diligently monitored team performance, implementing strategies to enhance profitability and sustain smooth business operations.
Education
Associate of Science - Animal Science
Carrington College - Phoenix
Phoenix, AZ11.2014
Skills
- Team Leadership
- Strategic Oversight
- Performance Metrics
- Operations Management
- Best Practices and Standards
- Schedule Coordination
- Leadership Development
- Problem Solving
- Consistency and Reliability
- Communication
- Customer Care
- Regulatory Compliance
Certification
- Certified Veterinary Assistant , Carrington College- 2014
Languages
Spanish
Professional Working
Timeline
Practice Manager
Banfield Pet Hospital
08.2019 - Current
Shift Lead Supervisor
Goodyear Animal Hospital & Grooming
12.2014 - 07.2019
Associate of Science - Animal Science
Carrington College - Phoenix
- Certified Veterinary Assistant , Carrington College- 2014
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