Diane Chambers

Hubbard,OH

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at PNC Bank. Proven ability to multitask and solve problems effectively, enhancing client satisfaction and loyalty. Recognized for attention to detail and maintaining compliance, contributing to a positive and efficient banking environment. Quick learner committed to continuous improvement.

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

Food Service Worker

UPMC Horizon

01.2025 - Current

Greeted customers at counter to fulfill requests and answer questions.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Developed and maintained positive relationships with customers to enhance service.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Learned other teammates' work tasks to train as backup.
Delivered exceptional service by promptly addressing customer concerns and special requests.
Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Participated in regular trainings to stay current on industry best practices and trends.
Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Managed inventory levels to prevent shortages and reduce waste.
Improved dining experience by maintaining clean and organized eating area.
Maintained accurate records of food temperatures to ensure safety standards were met.
Fostered positive dining atmosphere by offering exceptional customer service.
Enhanced customer loyalty, remembering regulars' names and orders.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Greeted customers and answered inquiries regarding menu items and specials.
Processed customer payments and balanced cash drawers.
Demonstrated knowledge of menu items and corresponding ingredients.
Kept register accurate through correct billing, payment processing, and cash management practices.
Utilized POS system to receive and process food and beverage orders.
Portioned and wrapped food to place directly on plates for service to patrons.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Branch Relationship Banker

PNC Bank

02.2021 - 10.2024

Made introductions to partners to help meet customer's (2 once a week) broader financial needs.
Grew book of business through proactive outreach.
Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
Led training sessions for junior staff members (3), developing their skills in sales techniques and product knowledge.
Contributed to successful branch operations by maintaining a well-organized and efficient working environment.
Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
Adhered strictly to regulatory guidelines when processing transactions or advising customers on financial matters, mitigating potential risks for both parties involved.
Explained and demonstrated self-service mobile options to customers.
Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices to better serve clients.
Resolved customer concerns quickly and efficiently, maintaining a high standard of service quality.
Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
Conducted regular reviews of customer portfolios, recommending adjustments based on market trends and individual needs.
Handled escalated customer complaints professionally, taking appropriate action steps toward resolution while preserving positive rapport with clientele base overall.
Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
Increased branch revenue by cross-selling bank products and services to new and existing clients.
Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions with clients.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Client Support Specialist

PNC Bank

03.2016 - 02.2021

Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Sought ways to improve processes and services provided.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved customer inquiries and complaints quickly.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Improved operational efficiency by creating detailed FAQs and support documentation, reducing volume of repeat inquiries.
Enhanced client engagement by organizing regular feedback sessions, leading to more client-centric product improvements.
Provided comprehensive training to new team members, ensuring high level of service quality and knowledge across team.
Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
Improved client satisfaction scores by addressing and resolving customer inquiries promptly and professionally.
Optimized client onboarding processes, ensuring smooth and welcoming experience for new clients.
Facilitated significant reduction in customer complaints by implementing more effective communication channels and feedback mechanisms.
Enhanced team efficiency through implementation of new ticketing system that streamlined support requests.
Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
Achieved high client satisfaction ratings, meticulously tracking and analyzing support case outcomes to identify improvement areas.
Cultivated supportive team environment, recognizing and celebrating team achievements and individual contributions to client success.
Increased support team morale and motivation, organizing regular training sessions and team-building activities.
Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
Increased customer loyalty through personalized follow-up communications after successful issue resolution.
Fostered an inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.

Teller Supervisor

PNC Bank

08.2010 - 04.2016

Managed teller schedules, ensuring adequate staffing levels during peak business hours.
Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Conducted regular performance evaluations for teller staff, identifying areas for improvement.
Examined tellers' reports of daily transactions for accuracy.
Collaborated with management to establish branch goals, developing strategies to achieve them.
Promoted bank's products and services by consistently cross-selling to customers.
Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
Streamlined teller operations for improved accuracy and efficiency in transaction processing.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Improved cross-selling success through targeted training and employee incentives.
Coordinated with other departments to address complex customer issues, resulting in timely resolution.
Increased team productivity with regular coaching and performance feedback sessions.
Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Fostered a positive work environment by promoting open communication and collaboration among team members.
Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
Fostered culture of excellence, setting clear expectations and providing support for team development.
Enhanced customer loyalty by developing rewards program for frequent clients, leading to increased transaction volumes.
Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
Reduced customer complaints by addressing issues promptly and implementing feedback into service improvements.
Coordinated with security services to update safety protocols, significantly reducing risk of security breaches.
Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.

Education

High School Diploma -

Sharon Senior High School

Sharon

05-1984

Skills

Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic

Strong communication skills
Problem-solving
Attention to detail
Cleaning and sanitation

Timeline

Food Service Worker

UPMC Horizon

01.2025 - Current

Branch Relationship Banker

PNC Bank

02.2021 - 10.2024

Client Support Specialist

PNC Bank

03.2016 - 02.2021

Teller Supervisor

PNC Bank

08.2010 - 04.2016

High School Diploma -

Sharon Senior High School