Summary
Work History
Overview
Skills
Education
Timeline
Generic

Diane Chambers

Abbottstown

Summary

Dynamic small business owner with a proven track record at Diane Cleaning, excelling in customer relations and operations management. Successfully enhanced service consistency through quality control measures, resulting in increased customer retention. Skilled in financial management and team leadership, fostering a positive workplace culture that drives performance and engagement.

Work History

Owner

Diane Cleaning
04.1993 - Current
  • Managed daily operations to ensure efficient cleaning services and customer satisfaction.
  • Trained and supervised staff in best cleaning practices and safety protocols.
  • Developed and implemented quality control measures to enhance service consistency.
  • Coordinated scheduling to optimize workforce allocation and meet client demands.
  • Oversaw inventory management for cleaning supplies and equipment maintenance.
  • Established strong relationships with clients, leading to increased customer retention.
  • Streamlined processes to improve operational efficiency and reduce turnaround time.
  • Conducted regular performance evaluations to mentor team members and foster professional growth.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Horse Boarding and Training

Heavenly Meadow
2018 - 2021

Launched equestrian boarding and training center.

Oversaw the boarding of 31 horses.

Oversaw financial records, invoicing, and hiring of stable personnel.

Overview

2026
2026
years of professional experience

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Project estimating
  • Staff management
  • Financial management
  • Business marketing
  • Financial planning
  • Cost reduction
  • Budget development
  • Hiring and staffing
  • Profit and loss analysis
  • Profit and loss
  • Attention to detail
  • Customer service
  • Team leadership
  • Employee relations
  • Employee scheduling
  • Staff training/development

Education

Business Courses - Business

Penn Foster Career School
Scranton, PA

High School Diploma - Regular

Franklin High
Reisterstown, MD
06.1988

Timeline

Owner

Diane Cleaning
04.1993 - Current

Horse Boarding and Training

Heavenly Meadow
2018 - 2021

Business Courses - Business

Penn Foster Career School

High School Diploma - Regular

Franklin High
Diane Chambers