Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Diane Chance

Hollywood,FL

Summary

I have many years of office work plus 12 years of Banking of which include Teller, Credit Investigator, and Personal Banker. Knowledge of Microsoft Works. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

9
9
years of professional experience

Work History

Receptionist

Unilab Clinical Laboratory
09.2006 - 01.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Hostess

Wings & Curls
04.2002 - 05.2006
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Customer Service Representative

Macy's Department Store
10.2001 - 02.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

Certified Administrative Assistant - Certified Administrative Assistant

Sheridan Technical College
Hollywood, FL
06.2006

High School Diploma -

Cinnaminson High School
Cinnaminson, NJ
06.1975

Skills

  • Data Entry and Database Software
  • Security Awareness
  • Customer Service
  • Positive Attitude and Energetic

Timeline

Receptionist

Unilab Clinical Laboratory
09.2006 - 01.2011

Hostess

Wings & Curls
04.2002 - 05.2006

Customer Service Representative

Macy's Department Store
10.2001 - 02.2002

Certified Administrative Assistant - Certified Administrative Assistant

Sheridan Technical College

High School Diploma -

Cinnaminson High School

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Diane Chance