Diane Charles
Allentown,PA
Summary
Dynamic Assistant Manager with proven expertise at Big Lots, excelling in team leadership and decision-making. Developed staff through effective training and fostered a positive work environment, enhancing operational efficiency. Successfully managed payroll and scheduling, ensuring corporate goals were consistently met while maintaining high service standards.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Big Lots
11.2021 - 02.2025
Responsible for daily operations of store. Opening and closing procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Freight Lead
Big Lots
03.2021 - 10.2021
Organized unload process
Unload warehouse trucks in a timely manner
Responsible for the team processing freight to the sales floor
Service Lead
Big Lots
11.2020 - 03.2021
Trained new associates on corporate polices.
Meet goals set by corporate.
Solve customer issues
Assistant Manager
Kmart, Sears Holding
01.2004 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for payroll and scheduling
- Met deadlines set by corporate
Skills
Team Leadership
Decision Making
Develop Staff
Timeline
Assistant Manager
Big Lots
11.2021 - 02.2025
Freight Lead
Big Lots
03.2021 - 10.2021
Service Lead
Big Lots
11.2020 - 03.2021
Assistant Manager
Kmart, Sears Holding
01.2004 - 12.2019
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