Lauren Childress
Spring,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
American Fork, Utah
07.2021 - 04.2025
- Responded to customer requests for products, services, and company information.
- Assisted call-in customers with questions and orders.
- Promptly responded to inquiries and requests from prospective customers.
- Reviewed and adjusted customer claims to determine eligibility.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Sales Representative
TSD GLOBAL
Carmel, IN
03.2021 - 06.2021
- Outbound sales for SiriusXM Satellite Radio.
- Assisted call-in customers with questions and orders.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Contacted potential customers to capitalize on sales opportunities.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative Team Lead
Kroger
Spring , TX
06.2007 - 11.2020
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized, and input information into a digital database.
- Resolved escalated customer complaints in a timely manner.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Early Childhood Education
LONE STAR COLLEGE
Houston, TX01.2013
High School Diploma -
Nimitz High School
Houston, TX01.2003
Skills
- Customer Service
- Customer support
- Outside sales
- CRM software
- Telemarketing
- Shopify
- Dashboard
- Teams
- Microsoft Office
- Sales management
- Database
- Typing
- Cold calling
- Zendesk
- Five9
- Outlook
- Paycom
- Account updating
- scheduling
- Complaint resolution
- Live chat support
- Call center operations
- Active listening
- Problem solving
- Call center procedures
- Follow-up communication
- Time management
- Team leadership
- Sales techniques
- Data entry
- In-store support
- Refunds processing
- Reading comprehension
- Customer relationship management (CRM)
- Strong teamwork
- Microsoft office expertise
- Technical troubleshooting
- Refund management
- Call center experience
- Multi-line phone talent
- Retail sales customer service
- Call management
- Sales expertise
- Credit card payment processing
- Data collection
- System implementation
- Multitasking and organization
- Microsoft outlook
- Multi-line telephone operations
- Complaint handling
- Multi-task management
- Support case resolution
- Decision-making
- Problem-solving
- Customer education
- Claim processing
- Customer service
- Product knowledge
Timeline
Customer Service Representative
Connexus Resource Group
07.2021 - 04.2025
Sales Representative
TSD GLOBAL
03.2021 - 06.2021
Customer Service Representative Team Lead
Kroger
06.2007 - 11.2020
Associate of Arts - Early Childhood Education
LONE STAR COLLEGE
High School Diploma -
Nimitz High School
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