Diane Connor
38328 N 3rd Ave.,AZ
Summary
Accomplished Window Treatment Specialist with a proven track record at Design Center Blinds, enhancing client satisfaction through expert measuring and exceptional client relationship building. Leveraged problem-solving and sales experience to grow a loyal customer base and streamline operations, achieving significant quality and efficiency improvements.
Experienced with window treatment installations, focusing on precision and customer satisfaction. Utilizes in-depth knowledge of materials and design principles to create tailored solutions. Track record of successfully managing projects from consultation to completion, ensuring high standards and client satisfaction.
Professional with significant background in window treatments, skilled in installation, customization, and maintenance. Strong focus on collaborative teamwork and consistent delivery of high-quality results. Dependable and adaptable with expertise in design consultation, precise measurement, and customer service. Known for problem-solving abilities and maintaining high standards.
Overview
38
38
years of professional experience
Work History
Window Treatment Specialist
Design Center Blinds
10.2019 - 03.2024
- Managed inventory effectively, ensuring availability of materials required for timely project completion
- Optimized workflow processes to reduce turnaround times while maintaining quality standards in product delivery.
- Developed a loyal client base through consistent delivery of high-quality workmanship and outstanding customer service.
- Completed installations within budget constraints by carefully managing resources without sacrificing quality or customer satisfaction levels.
- Conducted accurate measurements for precise fabrication and installation of window treatments, ensuring a perfect fit every time.
Window Treatment Specialist
Interior Logic Group
01.2015 - 10.2019
- Conducted accurate measurements for precise fabrication and installation of window treatments, ensuring a perfect fit every time.
- Optimized workflow processes to reduce turnaround times while maintaining quality standards in product delivery.
- Developed a loyal client base through consistent delivery of high-quality workmanship and outstanding customer service.
- Collaborated with interior designers to create cohesive and visually appealing spaces for residential and commercial clients.
- Completed installations within budget constraints by carefully managing resources without sacrificing quality or customer satisfaction levels.
- Improved overall project success rates by regularly monitoring progress against goals and adjusting plans as needed.
- Trained new team members on best practices in window treatment design, sales techniques, and installation procedures.
Owner
Desert Hills Shutters
03.2006 - 12.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Office Executive
Kirkwood Shutters, LLC
05.1986 - 03.2006
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Organized company events and conferences, executing seamless logistics and coordinating all necessary resources.
- Prepared reports for senior management, presenting data-driven insights that informed business strategy decisions.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for executives and members of management.
- Oversaw inventory management for office supplies and equipment, reducing waste through accurate forecasting of needs.
- Collaborated with senior management to align outreach efforts with strategic plan.
- Improved company communication by managing and updating internal databases.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 50 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Tigard High School
Tigard, OR06-1972
Skills
- Workshop safety
- Expert measuring
- Client relationship building
- Sales experience
- Window treatment design
- Problem-solving
- Friendly and outgoing
- Time management
- Customer assistance
- Phone etiquette
- Data entry
- Store opening and closing
- Retail sales
Timeline
Window Treatment Specialist
Design Center Blinds
10.2019 - 03.2024
Window Treatment Specialist
Interior Logic Group
01.2015 - 10.2019
Owner
Desert Hills Shutters
03.2006 - 12.2014
Office Executive
Kirkwood Shutters, LLC
05.1986 - 03.2006
High School Diploma -
Tigard High School
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