DIANE COOPER SHAW
Parkville,MD
Summary
Dedicated professional who excels at completing multiple tasks simultaneously and following through to meet the set goals. Flexible and hardworking with the drive to succeed.
Overview
29
29
years of professional experience
Work History
Administrative Office Associate
TLS Advisory Services, Inc.
03.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within office.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Maintained and updated office records, both digital and physical.
- Delivered clerical support by handling range of routine and special requirements.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
Business Manager
Leffler Agency, Inc.
04.1996 - 01.2017
- Manage maintenance of buildings, telephone and computer systems
- Evaluate and choose employee health plans and other insurance products
- Review, maintain, and coordinate annual renewal of insurance policies for buildings and automobiles in multiple state locations
- Maintain personnel records and complete annual Workers Compensation Audits
- Prepare all paperwork for new hires and releases
- Work with corporate attorney to prepare severance packages for released employees
- Work with TPA for coordination of 401k benefits including annual employee census and employee contributions
- Maintain working relationship with bank officers and provide annual reports, as required
- Responsible for all client billing; contract renewals; weekly payroll preparation; payroll tax deposits; and assembling all information required by CPA for bank reconciliations and tax preparations
- Heavy volume A/R and A/P processing for multiple clients 1200+
- Maintain all client and corporate files onsite
- Performed general office/clerical duties including scheduling travel, meetings, incoming mail, switchboard and phone lines, employment verification.
Accounts Payable
Sinclair Broadcast Group
08.1995 - 04.1996
- Processed payables for corporate office of two local television stations and one station out of state.
Education
Business - Accounting
Mergenthaler
Baltimore, MDSkills
- Client Relations
- Microsoft Office
- Multi-line phones
- Notary Public
- Redtail CRM
- QuickBooks
Timeline
Administrative Office Associate
TLS Advisory Services, Inc.
03.2017 - Current
Business Manager
Leffler Agency, Inc.
04.1996 - 01.2017
Accounts Payable
Sinclair Broadcast Group
08.1995 - 04.1996
Business - Accounting
Mergenthaler
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