Summary
Overview
Work History
Education
Skills
Timeline
Additional Experience
Generic

Diane Coradlo

Remote,CA

Summary

Freelancer seeking return to steady work. Goal-oriented project and program manager and learning expert with extensive, broad experience. Adept at delighting customers, end users, and learners. Committed to strong relationships, culture-building, optimizing performance, and retaining talent.


Strengths:

Empathy | Inclusivity | DISC: Networker (I) | Creativity | Innovation | Problem Solving | Troubleshooting | Communication | Collaboration | Rapid Learner

Overview

12
12
years of professional experience

Work History

FREELANCE SR INSTRUCTIONAL DESIGNER / STRATEGIST

CORADLO CONSULTING
11.2018 - Current
  • Ongoing projects in partnership with Judge Learning Solutions, including mentoring instructional designers (Microsoft, Cushman & Wakefield, Pilot Travel Centers, ComEd, Breakthru Bev, US Foods)
  • Previous: Online Courses business (under spinoff brand Lightspeed Learning Solutions) — Leadership Development / EQ topics
  • Previous: Leadership development for Crestcom International, 2019-2020
  • Previous: Onboarding training for Apple, 2019
  • Previous: Cybersecurity training for Newmont Mining, 2018

INSTRUCTIONAL DESIGNER

SEPHORA
03.2018 - 10.2018

Managed 5-10 projects in parallel.

For each project:

  • Directed 2-3 production team members
  • Aligned 10-15 stakeholders, including directors
  • Developed storyboarding procedure and template
  • Demonstrated VILT best practices with repeated success; trained fellow designers and provided templates

INSTRUCTIONAL DESIGNER/DEVELOPER

APPLE VIA SYNERGIS HR
05.2017 - 03.2018
  • Designed and developed interactive eLearning
  • Researched learners and contexts, evaluated data, and presented recommendations
  • Mentored junior team members
  • Introduced agile design process and team collaboration concept

TRAINING & DOCUMENTATION STRATEGIST

GOOGLE VIA VACO TECHNOLOGY
08.2015 - 04.2017
  • Gained support of large leadership team to implement two major strategic initiatives
  • Grew Knowledge Management Team capacity and skill, including both training and documentation functions
  • Led team of two training specialists
  • Cut new employee onboarding training time by half
  • Instrumental in helping reduce operational errors by average of 70% across 10 teams

INSTRUCTIONAL DESIGNER

GOOGLE VIA VACO TECHNOLOGY
12.2014 - 08.2015
  • Introduced hands-on, blended training programs
  • Mentored trainers

CONSULTANT & CUSTOMER SUCCESS MANAGER

CAPITAL V | BUSINESS GENETICS
08.2013 - 11.2014
  • Trained clients in Business Process Modeling SAAS tool and accompanying methodology
  • Modernized 3-day customer education course
  • Managed multi-faceted project with ~100 client-side SMEs and 10 trained super-SMEs on compressed timeline (5 months)
  • Helped secure repeat client engagement

TECHNICAL WRITER & INSTRUCTIONAL DESIGNER

TIA, INC
04.2011 - 08.2013
  • Used evidence-based techniques to design and develop wide range of adult learning materials
  • Led 3 ad hoc teams contributing to successful multi-million dollar enterprise software implementation with 10 locations, 30+ trainers, and 900+ learners

Education

Professional Certification -

ATD Master Instructional Designer
Colorado
2016

MBA - HR

University of Colorado Denver
Aurora, CO
2010

Bachelor of Arts - Philosophy

University of California, Irvine
Irvine, CA
2002

Skills

  • Analysis and Strategy for Learning Programs and Projects
  • ELearning: Adobe Captivate
  • ELearning: Articulate Storyline 3 360 Rise
  • Video: Camtasia FinalCut Pro Screenflow Loom
  • Collaboration & Wireframing: Miro
  • Web Development: WordPress
  • Project Management: Slack Trello Basecamp SmartSheet MS Project
  • LMS and LCMS Platforms: Many
  • Artificial Intelligence: Interflexion, ChatGPT, OtterAI
  • Process Mapping & Design
  • Training Delivery and Event Hosting
  • Extensive Retail background (sales person, OTJ trainer and corporate trainer)

Timeline

FREELANCE SR INSTRUCTIONAL DESIGNER / STRATEGIST

CORADLO CONSULTING
11.2018 - Current

INSTRUCTIONAL DESIGNER

SEPHORA
03.2018 - 10.2018

INSTRUCTIONAL DESIGNER/DEVELOPER

APPLE VIA SYNERGIS HR
05.2017 - 03.2018

TRAINING & DOCUMENTATION STRATEGIST

GOOGLE VIA VACO TECHNOLOGY
08.2015 - 04.2017

INSTRUCTIONAL DESIGNER

GOOGLE VIA VACO TECHNOLOGY
12.2014 - 08.2015

CONSULTANT & CUSTOMER SUCCESS MANAGER

CAPITAL V | BUSINESS GENETICS
08.2013 - 11.2014

TECHNICAL WRITER & INSTRUCTIONAL DESIGNER

TIA, INC
04.2011 - 08.2013

Professional Certification -

ATD Master Instructional Designer

MBA - HR

University of Colorado Denver

Bachelor of Arts - Philosophy

University of California, Irvine

Additional Experience

Peace Corps Volunteer Teacher, Mongolia - 6 months

Public Outreach Field Manager (nonprofit fundraising group leader) - 1.5. years (30% as a trainer using role-plays)

Call Center Customer Service Representative, Troubleshooter, and Lead - 5 years (10% as a trainer)

Retail Sales and Management - 6 years (10% as a trainer)

Diane Coradlo