Diane Cox
Ennis,Tx
Summary
Identified and engaged in opportunities that maximize skill utilization for enhanced organizational performance.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
F H Cann
06.2024 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales
SP Data
01.2024 - 06.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
Cashier
Walmart
08.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teletech
08.2008 - 04.2020
- Answered calls, BCBS customer service, averted general insurance questions, took monthly payments, Progressive insurance customer service, added and removed people from policies, answered general insurance questions, UHG sales agent, signed people up for policies, answered general insurance questions.
Education
AAS - undefined
Heald College
01.2002
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving complex problems Maintained accurate records of customer interactions for future reference
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Executed multiple tasks simultaneously to enhance operational efficiency
- Executed strategic decision-making processes to enhance operational efficiency
- Delivered technical support by diagnosing and resolving hardware and software issues
Timeline
Customer Service Representative
F H Cann
06.2024 - 11.2025
Sales
SP Data
01.2024 - 06.2024
Cashier
Walmart
08.2022 - 12.2023
Customer Service Representative
Teletech
08.2008 - 04.2020
AAS - undefined
Heald College