Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane C. Quinn

Washington,USA

Summary

Experienced Senior Human Resources professional with a Master of Science in Human Resources from The American University and HRCI SPHR certification. Utilizes ethical reasoning and empowering leadership style to achieve win-win solutions, including supporting returning citizens. Recognized for achieving organizational goals through innovative solutions in private sector, non-profit, and government leadership roles. Expertise in developing human capital strategies, labor relations, talent acquisition, and employee loyalty to support business goals and legal compliance. Demonstrates organizational effectiveness by aligning human resources with operational needs. Skilled in talent acquisition, career counseling, and workforce development, known for reliability, strong interpersonal skills, and results-oriented approach.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Employment Specialist

SAMARITAN MINISTRY OF GREATER WASHINGTON
01.2021 - 01.2025
  • Assisted, supported and guided job seekers, including “returning citizens”, identify and document their strengths, goals and talents, needed to find employment. Mentored and assisted returning citizens and seniors needing work, transition and reenter into today’s work world. Identified individual potential in today’s terms, identified appropriate training and educational opportunities to develop individual skills, and social services to address traumas, and other needs. Developed resumes, assisted with job applications, coached for job interviews and assisted employers find matches for open positions.
  • Volunteer 2020 to 2021
  • Accomplishments – In 2024, worked with 75 Participants seeking employment, created over a 100 resumes, helped 50 returning citizens apply for over 150 different opportunities resulting in 26 hires, taught six STRIVE Cohorts and secured housing for two Participants.

Organizational Design and Management Specialist

METROPOLITAN WASHINGTON AIRPORTS AUTHORITY (MWAA)
01.2017 - 01.2019
  • Internal consultant to support MWAA’s implementation of Workday, a human capital and financial management system. Revised, designed and created position descriptions as well as selection criteria to support Workday system processes. Implemented new benefits programs; analyzed, recommended and co-managed project to convert and retain personnel records for use with Workday.
  • Accomplishments – Revised and updated 300 MWAA job descriptions and created applicant screening questions for 570 positions which were uploaded into the new Workday system. Developed the recommendation and process used to retain and convert “hard copy” personnel (HR) records into electronic/digitized form for current, retired and separated employees.

Director of Human Resources

TOTAL CARE SERVICES, INC. (TCS)
01.2015 - 01.2017
  • Directed Human Resources Department and HR functions, with staff of three, for a non-profit with more than 270 employees, who served adults with intellectual and developmental disabilities. As member of the executive team, developed and implemented the organization’s strategic plan to reduce attrition, improve hiring practices, assure regulatory compliance and to achieve the corporate vision and mission.
  • Accomplishments – Created an HR Department that was respected and valued by TCS management and hourly employees. Revised employee disciplinary processes, implemented an HR tracking system and new payroll processing system. Revised the recruiting and on-boarding processes, new hire orientation and management of employee benefit programs. Revised job descriptions, employment applications, and employee handbook to comply with federal and local regulations and laws. Revision of the employee selection process resulted in a 500% increase in job applicants and qualified candidates, resulting in reduced turnover. Researched and selected Paychex as a time management system that reduced overtime costs and increased accountability. Benefits management improved healthcare benefits for employees yet contained costs for employees and TCS. Revised termination and separation process which reduced unemployment case losses by 75%.

Human Resources Manager, the Office of People and Culture

THE JEFFERSON, a SUNRISE SENIOR LIVING COMMUNITY
01.2005 - 01.2015
  • Led human resources processes and functions for one location of an international senior living company, with 240 employees who originated from 38 different countries. Served as a strategic partner and consultant/advisor to executive team and managers on all HR and disciplinary issues, protecting Sunrise from lawsuits through the use of sound employment law practices. Led recruiting, selection and new employee on-boarding including reference checks, national and state wide background checks, I-9 completions, drug and medical screens, confirmation of professional licenses, and developed and facilitated a new hire orientation training. Used ADP automated HR system for recruiting and payroll processing. Managed payroll functions, payroll reconciliations with Kronos time management system, and all FMLA, Workers’ Compensation for on-the-job injuries, and unemployment claims. Created a partnership with Arlington County Career Center that resulted in placing two to four special needs teens/young adults in internships at The Jefferson, each semester.
  • Accomplishments – Recognized for achieving the company’s lowest turnover rate (12.3%), for 2013 and 2014 from The Jefferson’s former turnover rate of 50% annually. 100% of new hires completed state required on-boarding and new hire training in 2011, 2012, 2013, and 2014. Achieved 100% compliance in 17 of 18 Virginia state surveys, reduced unemployment claims and on-the job injuries by 60%. Achieved 99% participation in 2013 and 2014 engagement surveys.

DCQ CONSULTING
01.2004 - 01.2004
  • HR consultant to small businesses and non-for profits to include developing position descriptions and guiding and advising actions to avert litigation. As property manager and real estate developer, managed multi-unit rental properties, property renovations, construction and building maintenance.

Human Capital Development Manager

DISTRICT DEPARTMENT OF TRANSPORTATION (DDOT)
01.2001 - 01.2004
  • Implemented and led the first Office of Human Resources for DDOT, a DC Government agency with 750 employees. Created and implemented a comprehensive human resources management strategy and workforce plan that aligned DDOT’s mission, business goals and budget. Served as a strategic partner and advisor to senior managers on human capital management issues including organizational change and transformation, job design, skills development, performance management, performance-based budgeting and workforce statistical analysis. Successfully implemented DDOT’s 2002 reorganization to establish a team structure for achieving a citizen centered, performance driven organization; DDOT’s reorganization required revising hundreds of its job descriptions.
  • Accomplishments – Nominated for the “2003 DC Government Employee of the Year award and promoted to MSS 15. Developed a comprehensive employee development program which was approved and funded by the Federal Highway Administration in 2003 for $320,000 and in 2004 for $420,000. Streamlined HR procedures and processes which reduced the time to process personnel actions from months to days resulting in the elimination of hundreds of backlogged personnel actions, the filling of 300 vacancies and promotions of 90 employees, in record time. Developed DDOT’s first new hire orientation training. Selected to serve on the DC Diversity Task Force, the Civil Rights Advisory Team, and a citywide Task Force formed to identify a citywide automated HRIS system.

Resource Development Officer

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.2001 - 01.2001
  • Initiated and led a creative and effective resource development strategy for DPR to enhance and support youth programs that included writing grants, solicitation of gifts and donations, and the establishment of private/public partnerships. Created and implemented a resource development strategy to offset agency budget cuts, generating $4.5 million in donations, gifts and in-kind services. Conducted a comprehensive assessment of DPR program fees and department of recreation fees from nearby jurisdictions to create a new DPR fee structure which generated an additional $1 million in DPR revenue, annually. Managed the Roving Leaders, a program dedicated to serving District of Columbia disadvantaged teens, and teens and youth with special needs and/or from dysfunctional family environments.
  • Accomplishments – Awarded Humanities Council’ grant and promoted to MSS 14.

Chief of Parks and Facility Maintenance

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1999 - 01.2000
  • Managed the facility maintenance for 125 recreation sites, tennis and basketball courts, baseball fields, 400 public parks and 43 swimming pools with 45 full time and 93 part-time and seasonal employees. As the Contracting Officer, managed $1.9 million in maintenance, service and supply contracts.
  • Accomplishments – Renovated 4 recreation centers and 13 playgrounds through creating public/private partnerships with major companies, gifts from “Friends” 501 C3’ groups and “Partners in Parks” volunteers. Partner with DC prison system’s work release program to maintain and beautify large District of Columbia park areas.

Administrator, Office of Research, Policy and Grants Development

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1995 - 01.1999
  • Designed and created the public/private partnership programs “Partners-in-Parks”, doubling the number of DPR volunteers through community outreach and created the “Friends of Recreation” program which led to the organization of twelve 501 (c)(3) non-profit “Friends” organizations committed to raising funds to improve DC playgrounds, parks and recreation programs and centers. Performed an in-depth assessment of DPR’ summer programs and developed a proposal to enhance DPR summer offerings which qualified for and received a $1 million Department of Education grant. Led policy development, producing and publishing the agency’s first policy manual. Provided legislative support, interpreting District of Columbia and federal legislation and regulations for agency use. Managed DPR’s risk management and playground safety program.
  • Accomplishments – Selected to serve as DPR’s interim Director in 1999. In 1998 was awarded a monetary bonus for outstanding performance. Led a business re-engineering initiative with consultants Booz/Allen/Hamilton which resulted in a comprehensive business plan to better achieve DPR’s mission and goals with identification of more contemporary and relevant programs and services for District of Columbia youth and seniors. Implemented the IT initiative outlined in the business plan by providing computers in local recreation centers for after school programs and District youth and through coordination of computer training.

Executive Assistant to the Director

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1994 - 01.1995
  • Managed Director’s special projects and official correspondence.
  • Accomplishments - Assigned to serve as Acting Administrator for DPR’s Community Services Administration to manage the Roving Leaders program, a program dedicated to serving at-risk youth. Successfully resolved performance and accountability issues in the Roving Leaders’ program resulting in saving the program’s funding and a $1 million appropriation by the DC City Council to DPR’s annual budget to continue the program.

Education

Master of Science - Human Resource Management and Organizational Development

The American University
Washington, DC
01.1989

Skills

  • Strategic planning and change management
  • Strong communication and organizational skills
  • Employee relations and recognition
  • Project management and team building
  • Staff development and training
  • Talent acquisition and compensation
  • Benefits administration expertise
  • Regulatory compliance and policy interpretation
  • Support initiatives for disadvantaged populations
  • Comprehensive policy creation

Certification

SPHR Certification

Timeline

Employment Specialist

SAMARITAN MINISTRY OF GREATER WASHINGTON
01.2021 - 01.2025

Organizational Design and Management Specialist

METROPOLITAN WASHINGTON AIRPORTS AUTHORITY (MWAA)
01.2017 - 01.2019

Director of Human Resources

TOTAL CARE SERVICES, INC. (TCS)
01.2015 - 01.2017

Human Resources Manager, the Office of People and Culture

THE JEFFERSON, a SUNRISE SENIOR LIVING COMMUNITY
01.2005 - 01.2015

DCQ CONSULTING
01.2004 - 01.2004

Human Capital Development Manager

DISTRICT DEPARTMENT OF TRANSPORTATION (DDOT)
01.2001 - 01.2004

Resource Development Officer

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.2001 - 01.2001

Chief of Parks and Facility Maintenance

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1999 - 01.2000

Administrator, Office of Research, Policy and Grants Development

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1995 - 01.1999

Executive Assistant to the Director

DISTRICT DEPARTMENT OF PARKS & RECREATION (DPR)
01.1994 - 01.1995

Master of Science - Human Resource Management and Organizational Development

The American University

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