Diane Craig
Lubbock,TX
Overview
15
15
years of professional experience
Work History
Ambassador
Whataburger
02.2021 - 03.2021
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Assistant Manager
Brady’s Dairy Queen
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Leader
Loves Truck Stop
01.2021 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Yes -
Roosevelt High School
Lubbock, TX05.1983
Skills
- Desktops, Laptops and Mobile Devices
- Contract Management
Timeline
Assistant Manager
Brady’s Dairy Queen
03.2021 - Current
Ambassador
Whataburger
02.2021 - 03.2021
Team Leader
Loves Truck Stop
01.2021 - 03.2021
Yes -
Roosevelt High School