Diane Crawford
Chesapeake City,MD
Summary
Experienced, resourceful, and self-motivated Sales Support Professional with a robust 25-year background in sales, customer service, contract administration, project management, and proposal generation. Proven track record of driving results and achieving strategic growth by combining innovative work approaches with excellent customer service. Adept at balancing business needs to ensure optimal outcomes.
Overview
25
25
years of professional experience
Work History
Sales Support Professional
Siemens Healthcare Diagnostics
02.2010 - 09.2023
- Led and managed the entire proposal lifecycle, ensuring compliant, compelling, and timely responses
- Evaluated potential bid opportunities and made strategic recommendations based on company capabilities
- Coordinated with stakeholders to gather information and ensure cohesive proposals
- Wrote and edited various proposal content, managing tasks with rapid turnaround deadlines
- Developed win strategies to differentiate Siemens-Syva and increase contract-winning chances
- Conducted post-submission review sessions to improve future proposals and shared lessons learned
- Responded promptly to RFP amendments and implemented changes as required
- Maintained high expertise in proposal development best practices and industry trends
- Managed CPQ/Shareville equipment sales quotes for Precision Testing Solutions Distributor
- Managed multiple proposal tasks with rapid turnaround deadlines, and able to independently manage a challenging workload when faced with unexpected changes in priorities and deadlines.
Sales Operations Specialist
Siemens Healthcare Diagnostics
04.2004 - 02.2010
- Independently managed the contract administration process across seven product lines, which included a total of approximately 30 different instruments for a designated regional territory
- Interfaced directly with Field Sales Team, Customers, Product Managers, Pricing Technical Consultants, Pricing Administration, Credit Account Managers, GE, Millipore, Distributors and OEM vendors to coordinate paperwork, shipment, credit, price loading, and installation logistics across product lines
- Developed new training materials to improve internal processes for the Sales Operations group.
Executive Assistant
Dade Behring Inc.
03.1999 - 04.2004
- Efficiently managed the executive’s calendar, scheduling appointments and coordinating meetings
- Coordinated domestic and international travel logistics, ensuring a smooth travel experience
- Prepared meeting agendas, materials, and presentations, and attended meetings to provide support
- Maintained the highest standards of confidentiality while handling sensitive information.
Education
A.A. – Merchandising -
Bauder College
Ft. Lauderdale, FLSkills
- Business Development
- Customer Service
- Product Implementation
- Customer Education
- Analytical & Problem-Solving Skills
- Strong Team Player
- Project Management
- Proposal Generation
Additional Information
Extensive software knowledge, including Microsoft Office Applications, numerous CRMs, SAP, and project management tools. Participated in Coaching and Communication Excellence, Selling by Miller Heiman, Spin Selling and Six-Sigma courses.
Timeline
Sales Support Professional
Siemens Healthcare Diagnostics
02.2010 - 09.2023
Sales Operations Specialist
Siemens Healthcare Diagnostics
04.2004 - 02.2010
Executive Assistant
Dade Behring Inc.
03.1999 - 04.2004
A.A. – Merchandising -
Bauder College
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