Diane Cronin
Pacifica,CA
Summary
Dynamic Senior Quality Assurance Manager with a proven track record at First Republic Bank, now part of JPMorgan Chase. Expert in leveraging Jira for defect tracking and fostering a culture of continuous improvement. Achieved significant defect rate reduction and accelerated time-to-market by developing scalable automation frameworks and mentoring cross-functional teams. Skilled in risk analysis and maintaining regulatory compliance, demonstrating meticulous attention to detail.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Senior Quality Assurance Manager
First Republic Bank now Part of JPMorgan Chase
San Francisco, CA
03.2023 - Current
- Leads a team of 10+ Quality Assurance (QA) engineers, supporting in-house and vendor code associated with treasury management, payments products, and customer information platforms.
- Develops and implements scalable automation frameworks using tools like AWE test, enabling consistent and reliable testing across multiple platforms.
- Implements comprehensive test standards and sprint reporting using Jira X-Ray.
- Collaborates with cross-functional teams, aligning automation strategies with product roadmaps, resulting in a reduction of defects and faster speed to market.
- Performs root cause analysis of high-severity defects to enhance the automation framework and decrease defect rates.
- Mentors QA engineers, fostering a culture of continuous improvement and innovation through skill development and collaboration.
- Delivers timely reports to stakeholders on testing progress, issues, and risks.
Technical Product Manager
First Republic Bank
San Francisco, CA
10.2020 - 03.2023
- Drives cross-functional collaborations, ensuring on-time delivery of treasury management products with zero critical defects.
- Captures system requirements within Jira, inclusive of test cases and test sets.
- Directs engineers to develop critical features upfront to identify any constraints, dependencies, and technical challenges.
- Guides QA engineers to prepare test cases, data conditioning, test execution, metrics, and demonstrate functionality to stakeholders.
- Accountable for defect management, including logging, tracking, prioritizing, and resolving issues within tight timeframes.
- Develops Enterprise Test Plans.
- Documents and maintains operations runbook to resolve production issues.
Business Systems Analysist
First Republic Bank
San Francisco, CA
08.2019 - 10.2020
- Streamlines payment and cash management processes, enhancing system efficiency and user satisfaction.
- Develops and maintains data dictionaries supporting data consistency.
- Directs engineers to prioritize and implement critical system updates, and coordinates QA and User Acceptance testing efforts.
- Writes, executes, and documents test cases; reports and presents defects to Product Owners for review and prioritization.
- Drives meetings between bankers and technology teams to reduce latency and provides training upon implementing solutions.
- Engages in Release Management and assists with post-production validation and monitoring.
Business Analyst Technology Integration
Bank of America
San Francisco, CA
11.2010 - 08.2019
- Manages the development and installation of regulatory, consumer/business/large commercial, and electronic funds transfer initiatives, leveraging Agile and/or Software Delivery Life Cycle (SDLC) methodologies.
- Communicates with all levels of management, across multiple lines of business, developing strategies and solutions to deliver innovative products.
- Translates requirements into user stories, documents acceptance criteria, creates task assignments, and monitors overall progress.
- Collaborates with developers, QA engineers, User Acceptance testers, Product Owners, Business Analysts, test managers, and vendors during the development, testing, defect resolution, and the implementation/certification of complex projects.
- Fulfills cross-functional roles as Business Analyst, Product Owner, and Scrum Master contributing to requirements analysis, product development and agile team facilitation.
- Organizes and participates in release management and post-production validation.
- Reviews project charters, business requirements, change controls providing project estimates.
- Monitors financial forecasts and resource allocations.
Applications Programming
Bank of America
San Francisco, CA
11.2007 - 11.2010
- Collaborates with multiple lines of business, legal, compliance, and risk management, translating business needs into technical requirements for merger-related activities, site/system consolidations, and service provider initiatives while ensuring compliance with Federal Regulation E, National Automated Clearing House Association, Visa DPS, and MasterCard association rules.
- Seasoned Pegasystems Card programmer, who develops, documents, tests, debugs, and implements customized workflows and system interfaces.
- Partners with business leaders to resolve compliance issues and implement tactical and strategic solutions.
- Leads system training seminars and dispute resolution sessions for managers and claims analysts.
- Conducts internal system access audits.
Senior Internal Product Analyst
Bank of America
San Francisco, CA
03.1993 - 11.1997
- Documents and publishes procedures manuals for card-related products, dispute resolution, and network adjustments in accordance with regulatory requirements.
- Creates and maintains a comprehensive technical manual to resolve Electronic Funds Transfer (EFT) errors.
- Plans and presents end-to-end training supporting operational, management and compliance.
- Authors operations updates detailing system enhancements.
- Conducts daily 5% quality assurance and compliance claim reviews and prepares statistics.
Education
Multiple Subjects Teaching Credential
San Francisco State University
San Francisco, CA12-1992
Bachelor of Arts - Liberal Studies
San Francisco State University
San Francisco, CA05-1990
Skills
- Product Lifecycle Management
- Regulatory Compliance
- Team Leadership
- Process Improvement
- Software Testing
- Risk Analysis and Mitigation
- Strategic Planning
- Interpersonal Communication
Certification
- Certified Scrum Master - Scrum Alliance
- Six Sigma Greenbelt
Timeline
Senior Quality Assurance Manager
First Republic Bank now Part of JPMorgan Chase
03.2023 - Current
Technical Product Manager
First Republic Bank
10.2020 - 03.2023
Business Systems Analysist
First Republic Bank
08.2019 - 10.2020
Business Analyst Technology Integration
Bank of America
11.2010 - 08.2019
Applications Programming
Bank of America
11.2007 - 11.2010
Senior Internal Product Analyst
Bank of America
03.1993 - 11.1997
- Certified Scrum Master - Scrum Alliance
- Six Sigma Greenbelt
Multiple Subjects Teaching Credential
San Francisco State University
Bachelor of Arts - Liberal Studies
San Francisco State University
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