Fostering senior dogs
Diane Cronin
Quality Assurance Manager
Pacifica,CA
Summary
Dynamic Senior Quality Assurance Manager with a proven track record at First Republic Bank, now part of JPMorgan Chase. Expert in leveraging Jira for defect tracking and fostering a culture of continuous improvement. Achieved significant defect rate reduction and accelerated time-to-market by developing scalable automation frameworks and mentoring cross-functional teams. Skilled in risk analysis and maintaining regulatory compliance, demonstrating meticulous attention to detail.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Senior Quality Assurance Manager
First Republic Bank now Part of JPMorgan Chase
San Francisco, CA
03.2023 - Current
- Leads a team of Quality Assurance (QA) engineers, supporting in-house and vendor code associated with treasury management, payments products, and customer information platforms.
- Develops and implements scalable automation frameworks, enabling consistent and reliable testing across multiple platforms.
- Implements comprehensive test standards and sprint reporting using Jira X-Ray.
- Collaborates with cross-functional teams, aligning automation strategies with product roadmaps.
- Performs root cause analysis of high-severity defects to enhance the automation framework and decrease defect rates.
- Mentors QA engineers, fostering a culture of continuous improvement and innovation through skill development and collaboration.
- Delivers timely reports to stakeholders on testing progress, issues, and risks
Technical Product Manager
First Republic Bank
San Francisco, CA
10.2020 - 03.2023
- Drives cross-functional collaborations, ensuring on-time delivery of treasury management products with zero critical defects.
- Captures system requirements within Jira, inclusive of test cases and test sets.
- Directs engineers to develop critical features upfront to identify any constraints, dependencies, and technical challenges.
- Guides QA engineers to prepare test cases and demonstrate functionality to stakeholders.
- Accountable for defect management, including tracking, prioritizing, and resolving issues within tight timeframes.
- Develops Enterprise Test Plans.
- Documents and maintains a suite of ETL operations runbooks.
Business Systems Analysist
First Republic Bank
San Francisco, CA
08.2019 - 10.2020
- Directs engineers to prioritize and implement critical system updates, and coordinates QA and User Acceptance testing efforts.
- Writes, executes, and documents test cases; reports and presents defects to Product Owners for review and prioritization.
- Drives meetings between bankers and technology teams to reduce latency and provides training upon implementing solutions.
- Engages in Release Management and assists with monitoring and post-production validation.
Business Analyst Technology Integration
Bank of America
San Francisco, CA
11.2010 - 08.2019
- Manages the development and installation of regulatory, consumer/business/large commercial, and electronic funds transfer initiatives, leveraging Agile and/or Software Delivery Life Cycle (SDLC) methodologies.
- Collaborates with developers, QA engineers, User Acceptance testers, Product Owners, Business Analysts, and vendors during development, testing, defect resolution, and the implementation/certification of complex projects.
- Fulfills cross-functional roles as Business Analyst, Product Owner, and Scrum Master, contributing to requirements analysis, product development and agile team facilitation.
- Translates requirements into user stories, documents acceptance criteria, creates task assignments, and monitors overall progress.
- Reviews project charters, business requirements, change controls providing project estimates.
Applications Programming
Bank of America
San Francisco, CA
11.2007 - 11.2010
- Collaborates with multiple lines of business, legal, compliance, and risk management, translating business needs into technical requirements for merger-related activities, site/system consolidations, and service provider initiatives while ensuring compliance with Federal Regulation E, NACHA, and Visa DPS association rules.
- Experienced Pegasystems programmer, who engineers, documents, debugs, and deploys tailored workflows and system interfaces.
- Partners with business leaders to resolve compliance issues and implements tactical and strategic solutions.
Senior Internal Product Analyst
Bank of America
San Francisco, CA
03.1993 - 11.1997
- Documents and publishes procedures manuals for card-related products, dispute resolution, and network adjustments in accordance with regulatory requirements.
- Creates and maintains a comprehensive technical manual to resolve EFT errors.
- Plans and presents end-to-end training supporting operations and management teams.
- Authors operations updates detailing system enhancements.
- Conducts daily 5% quality assurance and compliance claim reviews and prepares statistics.
Education
Multiple Subjects Teaching Credential
San Francisco State University
San Francisco, CA12-1992
Bachelor of Arts - Liberal Studies
San Francisco State University
San Francisco, CA05-1990
Skills
- Product Lifecycle Management
- Regulatory Compliance
- Team Leadership
- Process Improvement
- Software Testing
- Risk Analysis and Mitigation
- Strategic Planning
- Interpersonal Communication
Certification
- Certified Scrum Master - Scrum Alliance
- Six Sigma Greenbelt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Timeline
Senior Quality Assurance Manager
First Republic Bank now Part of JPMorgan Chase
03.2023 - Current
Technical Product Manager
First Republic Bank
10.2020 - 03.2023
Business Systems Analysist
First Republic Bank
08.2019 - 10.2020
Business Analyst Technology Integration
Bank of America
11.2010 - 08.2019
Applications Programming
Bank of America
11.2007 - 11.2010
Senior Internal Product Analyst
Bank of America
03.1993 - 11.1997
- Certified Scrum Master - Scrum Alliance
- Six Sigma Greenbelt
Multiple Subjects Teaching Credential
San Francisco State University
Bachelor of Arts - Liberal Studies
San Francisco State University
Similar Profiles
BRIANNA HOFROCKBRIANNA HOFROCK
Loan Administrator II at First Republic Bank Now Part Of JPMorgan ChaseLoan Administrator II at First Republic Bank Now Part Of JPMorgan Chase
Julia FinleyJulia Finley
Client Service Associate at First Republic Bank now part of J.P. Morgan ChaseClient Service Associate at First Republic Bank now part of J.P. Morgan Chase
Teresita RuizTeresita Ruiz
Client Service Specialist at First Republic Bank Now Part Of JP Morgan ChaseClient Service Specialist at First Republic Bank Now Part Of JP Morgan Chase