Diane Crummie
Tuscaloosa
Summary
Dedicated cashier with expertise in cash register operation, payment processing, and customer complaint resolution. Committed to enhancing customer experiences and training team members.
Overview
29
29
years of professional experience
Work History
Cashier /cook/teamtrainer
Arby's Restaurant
Tuscaloosa
03.1997 - Current
- Operated cash register efficiently while processing customer transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Handled cash management, including balancing cash drawers at shift end.
- Trained new cashiers on register operations and procedures, ensuring efficient transaction processing.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service in a fast-paced environment.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Delivered excellent customer service while actively promoting loyalty programs, driving customer engagement.
- Resolved customer complaints and inquiries promptly and professionally.
- Greeted customers and answered any questions they had about the store's products and services.
- Responded to customer inquiries while providing accurate store information.
- Worked closely with front-end staff to assist customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored inventory levels and restocked supplies during shifts.
- Stocked shelves with merchandise to maintain inventory levels.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Prepared and cooked food items according to Arby's recipes and standards.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated kitchen equipment, including fryers, ovens, and grills safely.
- Assisted in training new kitchen staff on food preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Used standardized recipes and other instructions to prepare food.
- Assisted in diverse tasks assigned by management to enhance workflow.
- Collaborated with team members to ensure smooth restaurant operations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Used standardized recipes and other instructions to prepare food.
Education
Holt
Tuscaloosa, AL05-1981
Skills
- Cash register operation
- Point-of-sale systems
- Transaction processing
- Inventory management
- Food safety practices
- Customer complaint resolution
- Customer relationship management
Timeline
Cashier /cook/teamtrainer
Arby's Restaurant
03.1997 - Current
Holt