Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Dao

Baytown

Summary

Adept at managing high-stress situations and delivering exceptional customer service, honed from experiences at Sutherland Global and the US Army. Demonstrates a strong work ethic and guest engagement, excelling in roles requiring discipline and teamwork. Proven ability in warehouse safety and cash handling, contributing to operational efficiency and customer satisfaction.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Basic Combat Training

US Army

Warehouse Associate

Amazon
11.2024 - 03.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Server

Pipeline
01.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Sutherland Global
11.2019 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Cosmetology

Lee College
Baytown, TX

Skills

  • Basic military training
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Self-motivated and disciplined
  • Warehouse safety

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Warehouse Associate

Amazon
11.2024 - 03.2025

Server

Pipeline
01.2024 - 07.2024

Customer Service Representative

Sutherland Global
11.2019 - 07.2020

Basic Combat Training

US Army

Cosmetology

Lee College
Diane Dao