Diane Deubel
Virginia Beach,VA
Summary
Supervisor Service Coordinator Professional coordinator with strong organizational skills and proven track record in service management. Known for effective team collaboration and delivering results in fast-paced environments. Skilled in problem-solving, project management, and client relations. Adaptable and reliable, consistently meeting changing needs and driving success. Experienced with coordinating service operations and client interactions. Utilizes leadership and communication skills to ensure smooth workflow and high customer satisfaction. Track record of problem-solving and process optimization in dynamic settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Senior Service Coordinator
Siemens Industry Inc.
04.2006 - Current
- Met or exceeded T&M goal of $380,000-$450,000
- Coordinate and monitor service activities to confirm work met all requirements
- Work closely with finance to resolve customer billing issues
- Dispatch 25 Service Technicians
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
- Developed and maintained long-term client relationships through exceptional service and proactive problem solving.
- Support internal workflows reducing manual intervention and increased efficiency levels within the department.
- Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
- Boost team morale by promoting a positive work environment and planning team building activities.
- Enhance team productivity by streamlining service coordination processes and implementing efficient communication channels.
- Mentor junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
- Manage and coordinate service team to achieve successful completion of projects.
- Leader in community awarenessnitiatives.
Office Manager
Hudgins Interiors / Bill Hudgins Flooring
02.2002 - 04.2006
- Increased cash flow by 25% by restructuring accounts receivable procedure
- Time and Material billing - weekly
- Review and Support Contract Billings
- Daily scheduling of Subcontractors
- Served as main contact for customers issues
- Track job profitability
- Credit and Collections
- Inventory control and accuracy
- Data entry of Accounts Payable
- Responsible for Payroll and Tax preparation
- Train current and new employees
- Proficient in MS Office and Quick Books.
Administrator / Customer Trainer
Pitney Bowes Inc / Mailing Division Sales and Service
09.1993 - 08.2001
- Improved Customer Service District Rating from last to first in one year
- Awarded Employee of Year for Sales Administrator
- Received Merit Awards for exceeding performance requirements
- Supervised Postage Meter Security Department Reducing lost meters by 43%
- Conducted innovative training programs reducing turnover by 15%
- United Way Coordinator for 5 years increasing participation by 12%
- Streamlined service paperwork flow for maximum effectiveness
- Dispatched 13 Service Technicians
- Reviewed all service tickets and sent to billing department
- Handled customer relations for key accounts
- Data Entry for Payroll and Expense reports
- Trained Mailing customers / installed software
- Trained Call Center personnel
- Certified in Windows 95, 98.
Education
Associates Degree in Business Management -
Commonwealth College
06.1988
Skills
- SAP
- Microsoft Word
- Excel
- Teams
- Microsoft WORKS Dispatching/ Scheduling
- Staff Training and Development
- Excellent Communication
- Organizational Skills
Accomplishments
- Branch Star Award
- Bronze award for customer service
References
Upon Request
Phone
Cell - 757-270-6177
Timeline
Senior Service Coordinator
Siemens Industry Inc.
04.2006 - Current
Office Manager
Hudgins Interiors / Bill Hudgins Flooring
02.2002 - 04.2006
Administrator / Customer Trainer
Pitney Bowes Inc / Mailing Division Sales and Service
09.1993 - 08.2001
Associates Degree in Business Management -
Commonwealth College
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