Diane Diaz
Salt Lake City,UT
Summary
Experienced Director of Operations with a deep understanding of operational processes, adept in project management, team guidance, and adept problem-solving skills. Skilled in optimizing resources to fulfill demanding requirements. Analytical-minded leader with exceptional multitasking capabilities. Exceptional interpersonal abilities enabling effective interaction across all employee levels.
Overview
29
29
years of professional experience
Work History
Director of Operations
Convergys
Murray, UT
06.1995 - 05.2008
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
Director of Operations
Wasatch Shuttle
Murray, UT
05.2008 - 06.2014
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Prepared detailed reports outlining operational results on a regular basis.
Director of Operations
Fuse Satellite
Orem, UT
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Director of Operations
Clear Home/Figure Financial
Orem, UT
10.2017 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Prepared detailed reports outlining operational results on a regular basis.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Education
Salt Lake Community College
Salt Lake City, UTSkills
- Policy Development
- Planning And Implementation
- Overseeing Personnel
- Leadership Training
- Customer Service
- Employee Motivation
- Operational Efficiency
- Organizational Efficiency
- Organizational Leadership
- Staff Supervision
Timeline
Director of Operations
Clear Home/Figure Financial
10.2017 - Current
Director of Operations
Wasatch Shuttle
05.2008 - 06.2014
Director of Operations
Convergys
06.1995 - 05.2008
Director of Operations
Fuse Satellite
Salt Lake Community College