Diane Dinnoo
Queens
Summary
Dynamic customer service professional with extensive experience at Hallmark Aviation Services, excelling in flight operations and enhancing customer satisfaction. Proven ability to resolve issues swiftly while fostering teamwork and communication. Recognized for innovative solutions that improved service delivery and contributed to a collaborative work environment. Proficient in Microsoft Word and Excel.
Overview
9
9
years of professional experience
Work History
Qantas Airlines | Premium Host
Hallmark Aviation Services
Jamaica
12.2024 - Current
- Greeted and welcomed guests at the airport terminal with a friendly demeanor.
- Assisted passengers with check-in procedures and provided necessary information.
- Coordinated communications between passengers and airline staff effectively.
- Resolved passenger inquiries and issues with professionalism and empathy.
- Contributed to team efforts by accomplishing related tasks as needed.
- Monitored flight schedules and announced updates to keep passengers informed.
T4 Ambassador
JFK International Airport
Jamaica
06.2024 - Current
- I volunteered to assist in any crisis and unfortunate events at JFK International Airport.
WestJet Airlines | Lead and Trainer
Swissport | Hallmark Aviation Services
Jamaica
02.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Hawaiian Airlines | Lead
Hallmark Aviation Services
Jamaica
07.2022 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Emirates Airlines | Customer Service Agent
Hallmark Aviation Services
Jamaica
11.2018 - 06.2022
- Assisted passengers with check-in and boarding processes efficiently.
- Coordinated with airline staff to ensure smooth flight operations.
- Monitored luggage handling and ensured proper delivery to customers.
- Provided information on flight schedules and airport services clearly.
- Supported team members during peak travel times effectively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
GED -
John Adams High School
Queens, NY06-2005
Skills
- Customer service
- Active listening
- Communication skills
- Team player mentality
- Flight operations
- Customer satisfaction
- Microsoft Word and Excel
Accomplishments
- Pinned and awarded as a T4 Safety and Security Ambassador, October 2024
References
References available upon request.
Timeline
Qantas Airlines | Premium Host
Hallmark Aviation Services
12.2024 - Current
T4 Ambassador
JFK International Airport
06.2024 - Current
Hawaiian Airlines | Lead
Hallmark Aviation Services
07.2022 - 10.2023
Emirates Airlines | Customer Service Agent
Hallmark Aviation Services
11.2018 - 06.2022
WestJet Airlines | Lead and Trainer
Swissport | Hallmark Aviation Services
02.2017 - Current
GED -
John Adams High School
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