Diane Donahue
Salt Lake City,UT
Summary
A people centric professional skilled at working multiple accounts within technical and non technical environments. Inspired by service to deliver top notch care while increasing and generating revenue.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Underbelly
Salt Lake City , Utah
07.2020 - 09.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Listened attentively to client feedback and worked with production team to meet client expectations and deliver value.
- Managed book of business worth $7,000,000 across 3 accounts.
Wholesale Sales Manager ( Seasonal)
Rustico
Pleasant Grove , UT
06.2019 - 10.2019
- Created marketing materials such as flyers and business cards to uncover new customer leads.
Vice President of Sales
Barebones Living
Salt Lake City, Utah
01.2015 - 02.2018
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue by 4%.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Bachelor of Arts -
Illinois Institute of Art / Ray College of Design
Skills
- Customer engagement
- Collaborative team player
- Critical thinking & creativity
- Active listening
- Clear, empathetic communication
- Data analytics
- Consultative sales
- G Suite
- Microsoft Office Suite
- CRM : Pipedrive, Copper
- Project Management Software: Asana, Basecamp, Trello
- Marketing Software : Constant Contact, Mail Chimp, Survey Monkey
Certification
- CCSM - Certified Customer Success Manager - Level 1 (expected completion March 30, 2022)
Timeline
Account Manager
Underbelly
07.2020 - 09.2021
Wholesale Sales Manager ( Seasonal)
Rustico
06.2019 - 10.2019
Vice President of Sales
Barebones Living
01.2015 - 02.2018
Bachelor of Arts -
Illinois Institute of Art / Ray College of Design
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