Diane Dougal
Torrington,CT
Summary
Title Clerk with a proven track record at Torrington Hyundai, excelling in title processing and document verification. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective communication. Reliable multitasker skilled in data entry, ensuring timely resolution of title issues and expediting processes for seamless vehicle transactions.
Professional administrative assistant with experience in title processing and documentation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in document management, data entry, and customer service.
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of Microsoft Office.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Title Clerk
Torrington Hyundai
03.2013 - 01.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
Receptionist
Lakeridge
05.1997 - 05.2012
- Greeted incoming visitors and homeowners professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Confirmed appointments, communicated with homeowners, and updated homeowner records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Swiss Hospitality Institute
09.1995 - 05.1997
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new students and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Business Partner
Blossoms Florist & Gifts
09.1989 - 12.1994
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash
- Interacted well with customers to build connections and nurture relationships.
- Designed floral arrangements.
- Designed flowers for weddings, proms, funerals & special occasions.
- Maintained a beautiful shop full of flowers & gifts.
Sales Associate
Holiday Handicraft
05.1977 - 08.1979
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Mail order.
Education
General Studies
Northwestern Regional 7
Winsted, CT06-1979
Skills
- Title processing
- File management
- Accuracy and precision
- Data entry
- Multitasking
- Payroll
- Reliability
- Document verification
Certification
Certificate for Connecticut Department Of Motor Vehicle
Public Notary
Timeline
Title Clerk
Torrington Hyundai
03.2013 - 01.2025
Receptionist
Lakeridge
05.1997 - 05.2012
Receptionist
Swiss Hospitality Institute
09.1995 - 05.1997
Business Partner
Blossoms Florist & Gifts
09.1989 - 12.1994
Sales Associate
Holiday Handicraft
05.1977 - 08.1979
General Studies
Northwestern Regional 7
Similar Profiles
Michael HaasMichael Haas
Sales Associate at Torrington HyundaiSales Associate at Torrington Hyundai
Amy MuilenburgAmy Muilenburg
Medical Laboratory Technician at Torrington Community HospitalMedical Laboratory Technician at Torrington Community Hospital
Paul EbbsPaul Ebbs
Maintenance Director at Essential Care of TorringtonMaintenance Director at Essential Care of Torrington
April R. OsorioApril R. Osorio
Site Manager / Site Coordinator / Medical Assistant at DOCS Urgent CareSite Manager / Site Coordinator / Medical Assistant at DOCS Urgent Care
Nathan RobertsNathan Roberts
Laborer Operator at O&G IndustriesLaborer Operator at O&G Industries