Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane Dougherty

Warren,MI

Summary

Dynamic Store Manager with extensive experience at Joann Fabrics, excelling in customer service and team leadership. Proven track record in maximizing sales through innovative merchandising and fostering a positive work environment. Skilled in inventory control and employee training, driving operational excellence while enhancing customer relations.


As a Store Manager at Michaels Arts and Crafts I was the Training Store Manager for all newly hired-promoted Store Managers. I also participated in a special project that required me to step out of my store for 6 months. During this time I trained and implemented all stores in the district on new SOPs and organization of support areas.

Overview

36
36
years of professional experience

Work History

Store Manager

Joann Fabrics
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Michaels Arts and Crafts
09.1989 - 06.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Certificate of Business Mgt - Business Management

Macomb Community College
Warren, MI
06-1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Employee training
  • Recruitment and hiring

Accomplishments

    Acted as Payroll District Captain

    Acted as Email/Reward District Captain

    Acted as Audit District Captain

    Acted as Team Recognition District Captain

    Received Awards for maintaining Payroll YTD

    Received Awards for Customer Service

    Received Awards for exceeding YTD Sales Goals

Timeline

Store Manager

Joann Fabrics
09.2021 - Current

Store Manager

Michaels Arts and Crafts
09.1989 - 06.2021

Certificate of Business Mgt - Business Management

Macomb Community College

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