Diane Driscoll
Rutland,VT
Summary
Dynamic individual with hands-on experience in Assisting our clients with all their needs and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
47
47
years of professional experience
Work History
Supervisor
Rutland Mental Health Services
10.2024 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Shift Lead
Rutland Mental Health Services
01.2024 - 07.2024
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Direct Support Professional
Rutland Mental Health Services
09.1993 - 01.2024
- Enhanced the well-being and autonomy of disabled individuals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Head Waiter
Casey's Caboose Restaurant
01.1978 - 09.1993
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Prepared specialty desserts for customers for special occasions.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Woodstock Union High School
Woodstock, VT06-1977
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Team building
- Relationship building
- Schedule development
- Policy enforcement
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Financial management for clients
- Coaching and mentoring
- Safety protocols
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Employee development
Timeline
Supervisor
Rutland Mental Health Services
10.2024 - Current
Shift Lead
Rutland Mental Health Services
01.2024 - 07.2024
Direct Support Professional
Rutland Mental Health Services
09.1993 - 01.2024
Head Waiter
Casey's Caboose Restaurant
01.1978 - 09.1993
High School Diploma -
Woodstock Union High School
Similar Profiles
Kaya HicksKaya Hicks
Direct Support Professional at Community Health Network/ Rutland Mental HealthDirect Support Professional at Community Health Network/ Rutland Mental Health
Patricia LutherPatricia Luther
State Reports Data Analyst at Community Care Network Rutland Mental HealthState Reports Data Analyst at Community Care Network Rutland Mental Health
Hillary GrayHillary Gray
CCBHC Medical Director/PMHNP-BC at Rutland Mental HealthCCBHC Medical Director/PMHNP-BC at Rutland Mental Health