DIANE DUBOCQ
Customer Experience Associate
Boynton Beach,FL
Summary
Dynamic and motivated professional with over ten years experience in executive support, sales, and client relations. Demonstrating exceptional communication and organizational skills. Proven leader with the ability to work independently, while utilizing time-management to streamline company goals.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelry, LLC
Boca Raton, FL
10.2019 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Associate Team Leader
H&r Block Tax Svc
12.2024 - 04.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Senior Operations Manager
Advantage Sales & Marketing, LLC
Boca Raton, FL
05.2017 - 07.2019
- Developed and implemented operations policies and procedures manual
- Assisted human resources with the interview process for new talent
- Analyzed organizational processes improving quality and efficiency
- Managed campaign budgets to maximize profitability
- Trained incoming advertising operations employees
- Conducted performance reviews of production floor
Media Sales Director, Office Administrator
MetaResponse Group, Inc
Deerfield Beach, FL
05.2006 - 05.2017
- Maintained calendar and travel itineraries for company executives
- Managed digital media scheduling and reporting
- Coordinated and participated in all industry trade show events
- Initiated market research to create media plans for prospective clients
- Managed incoming phone calls, messages, email and office supplies
- Increased revenue through complex negotiations with vendors by up to 80%
Education
Bachelor of Science - Health Science Administration
SUNY At Old Westbury
Old Westbury, NY1994
Skills
- Proficient in Microsoft Office & OpenOffice for Mac
- Efficient time management
- Remote support tools
- Excellent customer service skills
- Social media & tech savvy
- Extremely detail oriented
- Complex calendar management
- Travel management
- Proven leader and team player
- Database management
- Policy and procedure modification
Timeline
Associate Team Leader
H&r Block Tax Svc
12.2024 - 04.2025
Assistant Store Manager
Pandora Jewelry, LLC
10.2019 - 04.2021
Senior Operations Manager
Advantage Sales & Marketing, LLC
05.2017 - 07.2019
Media Sales Director, Office Administrator
MetaResponse Group, Inc
05.2006 - 05.2017
Bachelor of Science - Health Science Administration
SUNY At Old Westbury
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