Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Dufrene

Newport News,VA

Summary

Dynamic professional with a proven track record at Ferguson Enterprises LLC, excelling in account management and client relations. Skilled in strategic planning and relationship building, I enhanced client satisfaction and retention through exceptional service and effective problem resolution. Committed to team performance, I developed training materials that empowered staff and drove success.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

29
29
years of professional experience

Work History

Assisting Account Manager

Ferguson Enterprises LLC
04.2006 - 03.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Assistant General Manager

The Mulberry Inn
01.1996 - 04.2006
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

High School Diploma -

Lindenhurst High School
New York
06-1981

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Account oversight
  • Team Training
  • Goals and performance
  • Documentation and reporting

Timeline

Assisting Account Manager

Ferguson Enterprises LLC
04.2006 - 03.2025

Assistant General Manager

The Mulberry Inn
01.1996 - 04.2006

High School Diploma -

Lindenhurst High School
Diane Dufrene