Diane Edel
Owatonna,MN
Summary
Driven professional with extensive experience at Federated Mutual Insurance, excelling in roles from Driver Rep to Underwriting Document Support. Demonstrated expertise in time management and customer service, significantly enhancing operational efficiency. Skilled in problem-solving and teamwork, adept at guiding colleagues and streamlining processes.
Overview
32
32
years of professional experience
Work History
Driver Rep 1
Federated Mutual Insurance
03.1992 - Current
- Service incoming calls and electronic requests related to driver information and motor vehicle reports for our Property and Casualty accounts for internal and external customers.
- Provide excellent customer service by handling these calls in a timely and efficient manner.
- Determine when to start additional workflows for driver exclusions, Policy Adjustment Requests, and requests to Underwriting.
- Provide guidance to coworkers by being a resource to others on driver exclusion amendments, insurability determination questions, as well as procedural questions on various workflows.
P & C Processing Support Specialist
Federated Mutual Insurance
07.2022 - 03.2024
- Process electronic requests related to driver information and motor vehicles
- Maintained driver lists in the MVR system. Made updates as necessary.
- Serviced the MVR Hunt Line for internal and external customers that had inquiries on their drivers
Underwriting Document Support Specialist
Federated Mutual Insurance
06.2011 - 07.2022
- Processed electronic requests related to driver information and motor vehicles
- Maintained driver lists in the MVR system. Made updates as necessary.
- Serviced the MVR Hunt Line for internal and external customers that had inquiries on their drivers
- Processed Quote tasks in their beginning stage of the process in a timely manner to eliminate old work. These tasks consisted of new entry and/or updating of information for our P & C prospects.
Education
Associate of Science - Human Care Specialist
Austian Community College
Austin MN11.1990
Skills
- Time Management
- Reliable
- Customer Service
- Problem-Solving
- Patience and understanding
- Teamwork
- Flexibility
INS coursework
INS 21
INS 23
Timeline
P & C Processing Support Specialist
Federated Mutual Insurance
07.2022 - 03.2024
Underwriting Document Support Specialist
Federated Mutual Insurance
06.2011 - 07.2022
Driver Rep 1
Federated Mutual Insurance
03.1992 - Current
Associate of Science - Human Care Specialist
Austian Community College
Similar Profiles
Denise EspeDenise Espe
Surety Bonds Processor at Federated Mutual Insurance CompanySurety Bonds Processor at Federated Mutual Insurance Company
Matthew EichlerMatthew Eichler
Underwriting Support Specialist at Federated Mutual InsuranceUnderwriting Support Specialist at Federated Mutual Insurance
David WunderlichDavid Wunderlich
Senior Programmer/Analyst at Federated Mutual InsuranceSenior Programmer/Analyst at Federated Mutual Insurance
Matthew BueckslerMatthew Buecksler
Manager of Operations at Furniture Mart USA/Ashley HomestoreManager of Operations at Furniture Mart USA/Ashley Homestore
Devan VincentDevan Vincent
Customer Service Coordinator at Federated InsuranceCustomer Service Coordinator at Federated Insurance