Diane Eltrevoog
Wisconsin Dells,WI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Office Administrative Assistant
UW Health University Hospital
02.2001 - 02.2024
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Obtained payments from patients and scanned identification and insurance cards.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Answered phone calls and messages for -providers and medical facility, scheduling appointments, and handling patient inquiries.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.1988
Skills
- Confidentiality handling
- Microsoft Office Suite
- Reception Management
- Confidentiality and Data Protection
- Filing
- Scheduling appointments
- Training and coaching
- Database entry
- Multitasking and Time Management
- Fast Learner
- Multi-Line Phone Systems
- Customer Service
- Patient Scheduling
- Office Management
Timeline
Office Administrative Assistant
UW Health University Hospital
02.2001 - 02.2024
High School Diploma -
Lewisville High School