Overview
Summary
Work History
Education
Skills
Certification
Timeline
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Diane Fair

Chesapeake,VA

Overview

32
32
years of professional experience
1
1
Certification

Summary

Dynamic Tax Coordinator with a proven track record at Military OneSource, excelling in military tax compliance and team leadership. Adept at enhancing customer service experiences while leveraging critical thinking to streamline processes. Committed to continuous learning and delivering accurate tax solutions, ensuring service members receive exceptional support with each interaction.

Work History

Tax Coordinator

Military OneSource
12.2014 - Current
  • Coordinate project management activities, resources, equipment and information for Seasonal Tax Consultants.
  • Collaborate across multiple internal teams to identify and define requirements, scope and objectives.
  • Supported Tax consultants to provide resources for service members to assist with filing returns using DIY MilTax software.
  • Conducted research on tax laws and regulations to assist team in providing accurate information when needed.
  • Monitoring the Tax queues and reports to ensure all Service Levels are met daily.


Accounts Receivable Supervisor

Cox Communications
06.1993 - 02.2020
  • Supervised accounts receivable team, ensuring timely processing of invoices and customer payments.
  • Demonstrated by leading and motivating a team to exceed department performance goals by promoting customer retention and reducing bad debts.
  • Established key performance indicators by reviewing scorecards and identifying areas of development.
  • Collaborate with Leadership to ensure team efficiency.
  • Managed escalated customer inquiries, providing solutions that strengthened client relationships and retention.

Education

Accounting

Tidewater Community College
Norfolk, VA

Skills

  • Strong Verbal and Written communication skills
  • Critical thinking
  • Military Tax Compliance
  • Tax Preparation Software
  • Team Leadership
  • Proficient in Microsoft Office Suite
  • Provides Excellent Customer Service Experience
  • Continuous Learning Mindset

Certification

  • VITA Certifications, Internal Revenue Service - Annually

Timeline

Tax Coordinator

Military OneSource
12.2014 - Current

Accounts Receivable Supervisor

Cox Communications
06.1993 - 02.2020

Accounting

Tidewater Community College

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Diane Fair