Diane Fancher

Work History

Front End Team Associate

Walmart

06.2023 - 05.2025

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks. Helped customers check out their items in a quick efficient manner while bagging same paying attention where things were packed.
Learned all required tasks quickly to maximize performance.
Increased customer satisfaction by providing exceptional support and friendly conversations.
Operated register to process payments and collect cash payment for order totals in a timely manner.
Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
Assisted customers in selecting merchandise best suited to needs.
Assisted with inventory counts and stocking of merchandise.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Monitored and verified merchandise for proper prices and labels.
Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

CAP 2 Stocker

Walmart

10.2022 - 06.2023

Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Maintained a safe work environment by adhering to safety guidelines, properly handling equipment, and immediately addressing potential hazards.
Improved inventory accuracy by diligently tracking and reporting stock levels, identifying discrepancies, and promptly addressing issues.
Collaborated with team members to complete stocking tasks efficiently, achieving store goals for merchandise availability.
Enhanced store appearance by maintaining well-organized shelving units and ensuring products were accurately priced and labeled.
Upheld high standards of cleanliness both on sales floor and backroom areas through regular sweeping, mopping, and dusting tasks.
Maintained a positive attitude during high-pressure situations or extended work hours, providing consistent quality performance throughout various stocking tasks.
Assisted in training new CAP 2 Stockers on best practices for stocking shelves efficiently while maintaining cleanliness standards.
Streamlined workflow by regularly utilizing pallet jacks, hand trucks, forklifts, or ladder carts when moving heavy merchandise throughout the store area or backroom during restocking processes.
Reduced out-of-stock occurrences with efficient shelf restocking and timely product rotation.
Aided in preparing store for inventory counts by conducting pre-count audits, organizing backroom storage, and verifying product labels for accuracy.
Facilitated smooth unloading process of delivery trucks, verifying shipment contents against invoices, and organizing products for efficient storage in the backroom or immediate placement on sales floor.
Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
Monitored and adhered to company safety regulations and policies.
Moved excess materials to proper storage location.
Kept work areas neat, clean and free from debris.
Followed orders precisely for correct items, sizes and quantities.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Stocked designated items on shelves, end caps and displays.
Safely and securely loaded items to prevent damage during transport.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Stocked shelves to match planogram images and instructions.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Greeted customers and directed to requested products.
Greeted store customers and discussed needs.

City Mail Carrier

United States Postal Office

01.2022 - 10.2022

Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
Adhered strictly to USPS policies regarding parcel handling procedures, ensuring safe transportation and preservation of contents at all times during transit.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Handled mail and packages with care to prevent damage during delivery.
Monitored weather conditions regularly to adjust delivery routes accordingly.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Observed traffic and safety regulations for safe transport and delivery of mail.
Employed GPS and other navigational tools to find shortest routes to locations.

Deli/Bakery Associate

Walmart

01.2020 - 01.2022

Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
Provided support to other departments within the store as needed, fostering a collaborative work environment.
Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
Collaborated with team members to ensure consistent product quality and adherence to company standards.
Streamlined workflow processes through effective organization and communication among team members.
Increased sales by recommending complementary items and promoting current specials to customers.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
Maintained tidy and organized work area to comply with cleanliness standards.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Used utensils and equipment to portion, wrap and display bakery items.
Measured and mixed ingredients accurately to assist in baking process.
Developed strong rapport with customers and created positive impression of business.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Used in-store system to locate inventory and place special orders for customers.

Administrative Assistant

Houghton Lake Methodist Church

01.2013 - 07.2020

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Maintained inventory of office supplies and placed orders.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Summary

Overview

Work History

Front End Team Associate

CAP 2 Stocker

City Mail Carrier

Deli/Bakery Associate

Administrative Assistant

Education

Diploma - Business Administration

Skills

Timeline

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