DIANE FARIA
Hicksville,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Non-profit, turning and retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Team Member
Target Corporation
Hicksville, NY
08.2023 - Current
- Maintain thorough knowledge of products and services
- Increase sales by offering recommendations based on customers' needs
- Achieve positive feedback from customers due to exceptional listening skills
- Enhance customer satisfaction by resolving product and service issues efficiently.
- Manage inventory levels effectively, reducing stock shortages and wastage.
- Provide support for other departments as needed, showcasing versatility within the retail environment.
Reading, Math & ELL Tutor
Independent Contractor
Hicksville, NY
11.2019 - Current
- Assess students’ progress and communicate progress with parents
- Adapt math and ELA curriculum to enhance student’s proficiency
- Implement ESL techniques in a remote setting to children ages 3-15
- Taught over 4000 1:1 classes online.
Vice-President, Volunteer
4Goals Non-Profit
Okemos, MI
09.2019 - Current
- Spearhead bi-annual retreat committee
- Develop, evaluate, and execute retreat proposals
- Coordinate with retreat vendors throughout the implementation of retreats
- Achieved over a 40% growth in retreat attendance from 2021 to 2023.
President, Council Delegate, Volunteer
Hicksville Council of PTAs
Hicksville, NY
07.2015 - 06.2020
- Evaluated scholarship applications for over 375 students each year
- Developed and maintained social media presence
- Oversaw and coordinated dinners for over 450 attendees.
Education
Bachelor of Science in Business Administration-Management of Information Systems -
New York Institute of Technology
Old Westbury, NYSkills
- Client Relationship Building
- Customer Complaint Resolution
- Data Analysis
- Data Entry
- Proofreading
- Event and Travel Planning
- Social media knowledge
- Digital File Management
Timeline
Customer Service Team Member
Target Corporation
08.2023 - Current
Reading, Math & ELL Tutor
Independent Contractor
11.2019 - Current
Vice-President, Volunteer
4Goals Non-Profit
09.2019 - Current
President, Council Delegate, Volunteer
Hicksville Council of PTAs
07.2015 - 06.2020
Bachelor of Science in Business Administration-Management of Information Systems -
New York Institute of Technology