Elizabeth Armstrong
Dickson,TN
Summary
Motivated customer service specialist with over 35 years retail experience in a fast-paced, team-based environment. Enthusiastic retail professional with 40+ years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
40
40
years of professional experience
Work History
Vendor
Purity Organic
Dickson, TN
05.2023 - Current
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Lifted boxes weighing as much as 35 pounds to load and unload truck.
Cashier
Walmart
Waverly, TN
05.2021 - 11.2023
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
Kroger
Bellview, TN
09.2021 - Current
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Scanned customer purchases and supported transactions to streamline sales process.
- Verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Received payments for products and issued receipts.
- Resolved customer complaints and escalated worsening concerns for remediation.
Customer Service Representative
HSNI
Nashville, TN
09.2021 - Current
- Developed reputation as an efficient service provider with high levels of accuracy.
- Routinely answered customer questions regarding merchandise and pricing.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Recommended alternative items if product was out of stock.
- Answered an average of [ 85 ] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Learned, referenced and applied product knowledge information.
- Helped drive sales goals and achieve monthly quotas.
- Described product to customers and accurately explained details and care of merchandise.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Real time customer service assisting customers with any and all issues with a professional and statutory resolution.
- Excel in interactions with customers to enhance Brand loyalty and continued company growth.
Customer Service Manager / Dispatcher
Gray Transport
Waverly, TN
07.2005 - 07.2010
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Supported Chief Operating Officer with daily operational functions.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Worked directly with clients to achieve getting their car to where they needed it when they needed it.
- Dealt with all customers and dealers to build a strong business
Sales Associate
Fred"s
Waverly, TN
01.2004 - 10.2005
- Greeted customers and ascertained customers' needs.
- Prepared sales slips and sales contracts.
- Prepared outgoing shipments.
- Developed positive customer relationships through friendly greetings and excellent service.
- Stocked shelves and supplies and organized displays.
- Prepared merchandise for sales floor.
- Trained and served as a peer coach for new sales associates.
- Prioritized and accomplished wide range of tasks each shift.
- Verified that all customers received receipts for purchases.
- Accepted and processed returns.
- Answered questions regarding the store and its merchandise.
- Kept work areas clean and neat at all times.
Custodian
SSC Service Solutions
Nashville, TN
07.2004 - 07.2005
- Steam cleaned and shampooed carpeted areas.
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Wiped down tabletops, chairs and condiment containers.
- Dusted all furniture and fixtures thoroughly and carefully.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Properly labeled and diluted all cleaning solutions.
- Scrubbed, top-coated, buffed and varnished hard floors.
- Inspected facility and grounds and picked up any trash.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
Sales Associate
Walmart Supercenter
Waverly, TN
07.2003 - 07.2004
- Demonstrated use and care of merchandise.
- Prioritized and accomplished wide range of tasks each shift.
- Kept work areas clean and neat at all times.
- Proposed innovative marketing ideas.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Worked collaboratively in team environment.
- Prepared merchandise for sales floor.
- Greeted customers and ascertained customers' needs.
- Provided repeat customers with exceptional care and attention.
Department Manager
Advance Auto Parts
Waverly, TN
08.1997 - 07.1999
- Implemented process improvement initiatives within the department.
- Total inventory control.
- Customer service, visual presentation and overall store appearance.
- Unloaded trucks.
Store Manager
Rite Aid
Waverly, TN
06.1984 - 10.1990
- Responded to customer concerns with friendly and knowledgeable service.
- Overall operaion of store.
- Responsible for up to 10 employees, scheduling, ordering, security, store appearance, visual presentation, paperwork, sales quoteas as well a community out reach
- Increased store sales from 250,00 to 1,000,000.
- Always made maximum bonuses. Bonuses were awarded for store inventory control with my highest shrinkage being .002.
Department Manager
Goody's
Dickson, TN
1991 - 1992
- Implemented process improvement initiatives within the department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured that all employees within the stock room department presented a positive, exemplary image to customers.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Adhered to all safety procedures and company standards and policies.
- Communicated clear expectations and goals to each team member.
Education
High School Diploma -
Waverly Central High School
Waverly, TNSkills
- Proficient in cash management
- Strategic sales knowledge
- Strong client relations
- Training development aptitude
- Quick learner
- Trusted key holder
- Exceptional communication skills
- Creative problem solver
- People-oriented
- Retail sales
- Active listening skills
- Merchandising
- Computer literate
- Upselling techniques
- Credit card processing
- Shipping and receiving professional
- MS Windows proficient
- Floor set design expertise
- Goal-oriented
- Team building expertise
- Delivery Management
- Loading and unloading procedures
- Demand forecasting
- Safety loading procedures
- Market Penetration
- Safety practices
- Restocking abilities
References
References available upon request.
Timeline
Vendor
Purity Organic
05.2023 - Current
Cashier
Kroger
09.2021 - Current
Customer Service Representative
HSNI
09.2021 - Current
Cashier
Walmart
05.2021 - 11.2023
Customer Service Manager / Dispatcher
Gray Transport
07.2005 - 07.2010
Custodian
SSC Service Solutions
07.2004 - 07.2005
Sales Associate
Fred"s
01.2004 - 10.2005
Sales Associate
Walmart Supercenter
07.2003 - 07.2004
Department Manager
Advance Auto Parts
08.1997 - 07.1999
Store Manager
Rite Aid
06.1984 - 10.1990
Department Manager
Goody's
1991 - 1992
High School Diploma -
Waverly Central High School
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