Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Diane Feist

Mesa,AZ

Summary

Professional operations manager with strong customer service skill sets, successful in client contract negotiation and process improvement. Able to remain calm and poised in high-pressure situations. In-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Enthusiastic leader able to manage and motivate various types of backgrounds and personalities.


Overview

2026
2026
years of professional experience

Work History

District Operations Manager

ABM Industries, Inc.
Oct2010 - Current
  • Lead team of (3) project managers on managing multiple accounts for facility and janitorial services including retail, class A office projects to industrial and manufacturing business
  • Customer interface providing monthly inspections, reviewing industry statistics, offer efficiency measures to client businesses
  • Dissect SOW’s for accuracy and provide productivity improvements
  • Financial responsibilities include maintaining workflow management ensuring costs and budgets are met
  • Conduct monthly safety training exercises with support staff
  • Manage labor-minimize overtime
  • Improved district operations efficiency by streamlining processes and implementing best practices.

Site Client Relations Manager

SBM Site Services, Inc.
Feb2008 - Sep2010
  • Consulted with assigned client to resolve service concerns and provide technical expertise
  • Maintained safety of operations through proper training, frequent meetings technical oversight
  • Elevated customer service scores from 2.8 to over 3.5 out of total score of 4 in less than 4 months
  • Met and operated below set budget within 6-month period
  • Objectives built on 5 key matrixes of customer service excellence, employee satisfaction, budget control, organic growth and safety
  • Resolved conflicts and negotiated agreements between parties to reach positive solutions to concerns and clarify misunderstandings
  • Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
  • Completed client surveys and service reviews to identify areas for improvement.

Education

Computer Science

Chippewa Valley Technical College
Eau Claire, WI

Business Administration

University of WI – Eau Claire, WI
Eau Claire, WI

Skills

  • Cost analysis and labor savings control
  • Cross-functional team management
  • Profit and loss accountability
  • Strong internal/external relationships using Effective verbal and written communication skills
  • Interpersonal skills and ability to work in team environment
  • Navigate Microsoft suite of products, Excel, Outlook, Word and PowerPoint
  • Manage contract agreements and work scopes
  • Ability to perform and manage projects using independent judgement and personal initiative

Accomplishments

  • Boosted customer satisfaction ratings by 14% in 4 months – ABM Industries, Inc.
  • Completed 6-month Leadership Development Program focused on root cause analysis, financial budget management and customer service delivery

Affiliations

  • Greater Phoenix Chamber of Commerce 2004-2007
  • South Mountain Chamber of Commerce – Served on Board of Directors for (2) years 2004 – 2006
  • BNI – Business Network International
  • ASBA – Arizona Small Business Assoc.
  • Charity affiliations included Women’s Fresh Start Organization - Phoenix

Timeline

District Operations Manager

ABM Industries, Inc.
Oct2010 - Current

Site Client Relations Manager

SBM Site Services, Inc.
Feb2008 - Sep2010

Computer Science

Chippewa Valley Technical College

Business Administration

University of WI – Eau Claire, WI

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