Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Ford

Sparks,NV

Summary

Dynamic leader and skilled multitasker, excelled at Red Lobster by enhancing team productivity and guest satisfaction. Spearheaded successful promotional events, boosting sales and maintaining top health standards. Expert in staff training and cost control, blending effective leadership with exceptional customer service to drive results. Serve Safe certified.


Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, placing inventory orders to ensure proper stocking of bar products, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Restaurant Supervisor

Red Lobster
04.2023 - 09.2024
  • Optimized staff productivity by effectively delegating tasks based on individual strengths and skillsets.
  • Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
  • Managed inventory efficiently, ensuring adequate stock levels without excess waste or loss due to spoilage.
  • Boosted team morale with regular training sessions and performance evaluations, fostering a positive work environment.
  • Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
  • Developed strong relationships with vendors to negotiate favorable pricing terms for supplies, positively impacting the bottom line.
  • Spearheaded employee recognition programs to motivate staff members towards outstanding performance levels consistently.
  • Enhanced guest satisfaction by consistently delivering exceptional service and effectively addressing customer concerns.
  • Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.
  • Increased overall sales by developing and executing successful promotional events and marketing strategies.
  • Conducted regular audits of financial transactions to maintain accurate records and prevent discrepancies in cash handling practices.
  • Maintained strict compliance with local health department regulations, achieving top ratings during inspections consistently.
  • Implemented cost-saving measures in purchasing, minimizing waste while maintaining quality food offerings.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Maintained accurate records of sales, labor and other costs.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Bartender/Food Server

Red Lobster
09.2012 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions..
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained high food safety standards through consistent monitoring and enforcement of proper sanitation procedures.


Education

High School Diploma -

Twin Falls High School
Twin Falls, ID
06.2000

Skills

Effective Leadership

Team Management

Sanitation Standards

Food presentation

Labor cost control

Allergy awareness

Customer Service

Hospitality

Restaurant policies and procedures

Team Coordination

Employee Motivation

Food Safety Compliance

Staff Management

Sales strategy

Staff Training

Staff Supervision

Personnel Evaluations

Multitasking

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Current Alcohol Awareness Traaining

Timeline

Certified Restaurant Supervisor

Red Lobster
04.2023 - 09.2024

Bartender/Food Server

Red Lobster
09.2012 - 09.2024

High School Diploma -

Twin Falls High School

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Diane Ford