Diane Francis
Sherwood,OR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Renewable Operations Specialist at NW Natural Gas.. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Support Specialist
HR Block
02.2024 - Current
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Fostered an inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
Substitute Teacher
ESS West Substitute
09.2021 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Contributed to school-wide improvements in standardized test scores by aligning lesson plans with curriculum standards and objectives.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Evaluated student performance using formative assessments to provide targeted feedback while concurrently adjusting lesson plans based on data-driven insights.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Operated computers or audio-visual aids to supplement presentations.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
ELD Teacher
Tigard Tualatin School District
10.2022 - 06.2023
- Enhanced student comprehension by utilizing diverse teaching strategies and incorporating visual aids in lessons.
- Promoted a positive learning environment by establishing clear expectations, maintaining open communication with parents, and addressing individual student needs.
- Increased overall classroom engagement by implementing interactive activities, collaborative projects, and group discussions.
- Developed strong relationships with students, parents, and colleagues to create a supportive educational community.
Education
Bachelor of Science - Elementary Education
Corban University
Salem, OR05.1998
Skills
- Client rapport building
- Strong Work Ethic
- Client Relationship Building
- Computer Skills
- Money handling abilities
- Training development aptitude
- Professional telephone demeanor
- Effective Communication
- Customer service excellence
- Key holder experience
- Self Motivation
- Interpersonal Skills
Certification
- Licensed - Teacher
- ESOL Endorsement
Timeline
Client Support Specialist
HR Block
02.2024 - Current
ELD Teacher
Tigard Tualatin School District
10.2022 - 06.2023
Substitute Teacher
ESS West Substitute
09.2021 - Current
Bachelor of Science - Elementary Education
Corban University