Summary
Overview
Work History
Education
Skills
Timeline
47

Diane Franklin

Boise,ID

Summary

Skilled nursing professional with strong background in patient care coordination and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Known for fostering team collaboration, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems.

Overview

15
15
years of professional experience

Work History

REGISTERED NURSE CASE MANAGER - TEAM LEAD

TruHealth / American Health Plans
12.2021 - 03.2025
  • Participates in all Managed Care related audits; generates maintains and tracks annual reports to support Care Coordination program
  • Lead care coordination and manage complex medical cases for high-risk patients.
  • Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
  • Coordinates outpatient discharge planning based on patient needs, clinical circumstances and benefit coverage
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
  • Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
  • Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
  • Participates in patient care conferences, committee meetings and staff development meetings
  • Maintains team compliance by providing daily support to the Case Management department
  • Collaborated with healthcare professionals to ensure comprehensive care for patients with complex medical needs

REGISTERED NURSE

Cascadia Healthcare
03.2019 - 12.2021
  • Record patient histories, perform various diagnostic tests, administer medications, and develop patient long-term care plans in conjunction with other medical professionals
  • Specialize in the coordination of care of patients, performing nursing tasks particular to the elderly population, respond to changes in patient statues, and also provide mental and physical support to families and patients
  • Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
  • Administer medications to patients, coordinate patient care and ensure that patients receive appropriate medical care in a safe environment
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.

REGISTERED NURSE, HEALTH COACH

AmeriBen IEC Group
11.2018 - 04.2020
  • Education to patients and family members to improve quality outcomes
  • Establish the relationship and assess the client's readiness for change
  • Supported patients' mental wellbeing through compassionate conversations about personal challenges faced during their journey to better health.
  • Identify client opportunities and issues
  • Assist the client in establishing goals
  • Structure the coaching interaction
  • Empower the client to reach their goals
  • Provided health education and counseling to individuals and groups as a Health Coach

REGISTERED NURSE, DIRECTOR OF NURSES

Genesis Healthcare
08.2016 - 11.2018
  • Responsible for overseeing the nursing staff and overall nursing operations of their healthcare facility
  • Reporting to higher management in the healthcare facilities
  • Reduced hospital readmission rates by implementing robust discharge planning processes and patient education initiatives.
  • Championed quality improvement initiatives, driving continuous advancements in patient care standards.
  • Maintaining high standards of care for all patients
  • Managing patients' data and medical records as confidential records
  • Recruiting, training and onboarding new nursing staff
  • Implementing new procedures and training Nurses on policies
  • Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.

REGISTERED NURSE

Cascadia Healthcare
10.2009 - 08.2016
  • Provide professional nursing care to assigned patients in a long-term care facility
  • Record patient histories, perform various diagnostic tests, administer medications, and develop patient long-term care plans in conjunction with other medical professionals
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Specialize in the coordination of care of patients, performing nursing tasks particular to the elderly population, respond to changes in patient statues, and also provide mental and physical support to families and patients
  • Administer medications to patients, coordinate patient care and ensure that patients receive appropriate medical care in a safe environment

Education

BSN TO MS BRIDGE PROGRAM -

Walden University Online
Minneapolis, Minnesota
03-2026

REGISTERED NURSE -

Carrington College
Boise, Idaho
10.2010

Skills

  • Direct patient care
  • Goal setting
  • Care coordination
  • EMR / EHR
  • Geriatric care
  • Case evaluation
  • Discharge planning
  • Service coordination
  • Staff management
  • Patient care planning
  • Referral coordination
  • Resource utilization

Timeline

REGISTERED NURSE CASE MANAGER - TEAM LEAD

TruHealth / American Health Plans
12.2021 - 03.2025

REGISTERED NURSE

Cascadia Healthcare
03.2019 - 12.2021

REGISTERED NURSE, HEALTH COACH

AmeriBen IEC Group
11.2018 - 04.2020

REGISTERED NURSE, DIRECTOR OF NURSES

Genesis Healthcare
08.2016 - 11.2018

REGISTERED NURSE

Cascadia Healthcare
10.2009 - 08.2016

REGISTERED NURSE -

Carrington College

BSN TO MS BRIDGE PROGRAM -

Walden University Online

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