Open To Work
Diane Frescas
Winchester,CA
Summary
Experienced Account Specialist known for expertise in debt recovery and negotiations at Automotive Credit Corporation. Skilled in skip tracing and strategic planning, effectively resolving complex financial issues while fostering client relationships. Leadership experience elevates team performance, ensuring compliance and efficiency in collections.
Overview
14
14
years of professional experience
Work History
Account Specialist
Automotive Credit Corporation
North Hollywood, CA
02.2023 - 10.2025
- Built strong customer relationships to effectively resolve issues
- Negotiated favorable payment plans to support debt recovery
- Communicated policies to clients clearly and professionally
- Analyzed financial data to ensure accuracy and resolve discrepancies
- Applied negotiation and decision-making skills
- Applied critical thinking and exercised independent judgement
- Conducted research to locate debtors and gather relevant financial information.
- Utilized skip tracing techniques to locate hard-to-find debtors.
Account Specialist
Westlake Financial Services
Los Angeles, CA
06.2013 - 02.2023
- Delivered exceptional support to customers by addressing their inquiries and resolving issues promptly.
- Led and developed agents in collections department; supervised, coached, and ensured compliance with expectations
- Ensured positive environment to keep staff motivated to meet department goals and expectations
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Executed special projects to improve efficiency and effectiveness of the collections process.
- Ensured compliance with all applicable federal and state laws governing the collection process.
- Collaborated with car dealerships to facilitate business by financing new customers
- Performed skip tracing and assigned repossessions for highly delinquent accounts
- Utilized skip tracing techniques to locate hard-to-find debtors.
Team Member
Cinnabon
Montebello, CA
11.2012 - 01.2014
- Greeted and assisted customers in selecting desserts that matched their preferences
- Served pastries and coffee while preparing smoothies and shakes to enhance customer experience
- Handled cash register transactions
- Organized supplies and disposed of waste to maintain a clean and welcoming work area
Program Leader
ICES
Monterey Park, CA
01.2012 - 01.2013
- Led after school program for 30 elementary students, fostering engagement and learning
- Facilitated intellectual activities including arts, crafts, physical education, and homework assistance
- Guided children in appropriate behavior during activities
- Monitored children's activities to ensure safe play and minimize accidents
Sales Associate
Inspire
Montebello, CA
07.2011 - 11.2012
- Identified and qualified customer needs to recommend suitable products
- Applied sales strategies
- Communicated current promotions and policies to enhance customer experience
- Demonstrated use and care of merchandise
- Processed customer transactions at cash register to ensure timely service
Education
High school -
Schurr High school
Montebello, CA01-2011
Some college - Business Administration
East Los Angeles College
Monterey Park, CASkills
- Debt Recovery Strategies
- Loan Origination and Underwriting
- Skip Tracing Techniques
- Effective Communication
- Strategic Planning
Personal Information
Title: Account Specialist
Languages
English
Professional
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$95000/yr - $200000/yrTimeline
Account Specialist
Automotive Credit Corporation
02.2023 - 10.2025
Account Specialist
Westlake Financial Services
06.2013 - 02.2023
Team Member
Cinnabon
11.2012 - 01.2014
Program Leader
ICES
01.2012 - 01.2013
Sales Associate
Inspire
07.2011 - 11.2012
High school -
Schurr High school
Some college - Business Administration
East Los Angeles College