Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Diane Gabert

Customer Service
Kansas City,MO

Summary

Professional floral expert prepared for this role. Skilled in floral arrangement, customer service, and inventory management. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen eye for detail and creativity.

Overview

15
15
years of professional experience

Work History

Floral Clerk

Hy-Vee Grocery
01.2025 - Current
  • Assisted customers with floral selections and provided product recommendations.
  • Maintained cleanliness and organization of the floral display area.
  • Processed floral orders
  • Operated POS system for transactions and managed inventory levels.
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.

Customer Service Sales Representative

Denver Wholesale Florist
11.2022 - 10.2025
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Participated in regular product training sessions to stay updated on latest features and benefits.
  • Monitored customer satisfaction metrics, identifying trends and areas for improvement.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Customer Service Representative

CVS Caremark
07.2020 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Night Auditor

Hampton Inn By Hilton
03.2018 - 02.2019
  • Managed night audit processes, ensuring accurate financial reporting and compliance with company policies.
  • Oversaw guest check-ins and check-outs, providing exceptional customer service during late hours.
  • Reconciled daily revenue reports, identifying discrepancies to maintain financial integrity.
  • Trained and mentored new staff on operational procedures and guest service standards.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Education

Hickman Mills High School
Kansas City, MO

Skills

Inventory tracking

Problem-solving

Honest and dependable

Friendly and helpful

Customer service

Teamwork

Reliability

Multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Floral Clerk

Hy-Vee Grocery
01.2025 - Current

Customer Service Sales Representative

Denver Wholesale Florist
11.2022 - 10.2025

Customer Service Representative

CVS Caremark
07.2020 - 10.2022

Night Auditor

Hampton Inn By Hilton
03.2018 - 02.2019

Hickman Mills High School

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