Summary
Overview
Work History
Education
Skills
Timeline
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Diane Gaffney

Bradenton,Florida

Summary

Dynamic Sourcing Manager at Navitor with a proven track record in strategic sourcing and supplier relationship management. Enhanced client satisfaction through effective problem-solving and teamwork, leading to successful product launches. Recognized for attention to detail and reliability, driving organizational goals while fostering strong internal and external partnerships.

Overview

45
45
years of professional experience

Work History

Sourcing Manager

Navitor (A Taylor Company)
12.2010 - 06.2025
  • Collaborated with internal stakeholders to define business requirements and align sourcing initiatives with organizational goals.
  • Coordinated logistics activities, ensuring timely delivery of products from suppliers to distribution centers or customers directly.
  • Evaluated supplier proposals to identify best-fit partners based on quality, service, and pricing factors.
  • Managed cross-functional teams to ensure successful product launches and timely delivery of goods.
  • Conducted pre-screening phone and in-person interviews for qualified candidates.
  • Negotiated salaries, administered offer letters and prepped candidates for background requirements and on-boarding paperwork.
  • Managed and coordinated communications with candidates during interview and hiring process.
  • Participated in Leadership business meetings to collect and relay sourcing in house data .
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

Account Manager

Graftek Systems
07.2005 - 04.2009
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.

Office Manager

Waterfont Market
10.2001 - 05.2004
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Manager

PSI Group
04.1980 - 09.2000
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Education

No Degree - Business

CCRI
Warwick, RI

Skills

  • Supplier relationship management
  • Material planning
  • Strategic sourcing
  • Procurement strategy
  • Data analytics
  • Supplier performance
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Team leadership
  • Decision-making

Timeline

Sourcing Manager

Navitor (A Taylor Company)
12.2010 - 06.2025

Account Manager

Graftek Systems
07.2005 - 04.2009

Office Manager

Waterfont Market
10.2001 - 05.2004

Customer Service Manager

PSI Group
04.1980 - 09.2000

No Degree - Business

CCRI

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Diane Gaffney