Diane Gaines

Work History

McMillian, LLP

01.2013 - Current

JPMorgan Chase

10.2016 - 10.2021

Took ownership of VIP clientele while empathizing and prioritizing account needs
Resolved conflicts and managed client expectations
Determined client’s needs and provided appropriate solutions
Provided effective verbal and written communication
Documented client’s account activities thoroughly and concisely
Approached escalated problems logically and with good judgment to ensure
Researched fraudulent transactions and resolved client dispute issues

The Neighborhood House, Inc.

08.2015 - 07.2016

Plans, develops and implements programs relative to workforce development initiatives
Researches and responds to grants to support and expand program initiatives
Provides programmatic oversight for all programs
Responsible for accounts payable and receivable utilizing QuickBooks
Processes bi-weekly payroll for agency
Reconciles all bank deposits and transactions
Develops programs within Education and Youth Services, Workforce Development and Summer Enrichment Activities
Provides fiscal reports to Board of Trustees and Auditor
Provides technical assistance relative to specific training needs
Responsible for oversight of the organization, including staffing, and personnel matters
Provides oversight of regulatory compliance for all programs receiving funding from Franklin County, ADAMH, United Way, Senior Options, State of Ohio, Catholic Campaign for Human Development and Medicaid

TRC Staffing

06.2015 - 07.2015

Responsible for regulatory compliance of federal programs for needy families under TANF legislation
Facilitated technical assistance training to youth providers and staff
Oversight of regulatory compliance requirements relative to federal, state and local compliance guidelines

Columbus Urban League

Columbus, OH

06.2012 - 05.2015

Provided oversight of Workforce Development and Education Programs; specifically targeting at risk youth, youth emancipating from care, pregnant and parenting youth
Prepared departmental and program budgets
Recruited for, hired, and oversaw 17 Job Advocates and 300 Summer Interns annually
Managed federal, state and local contracts for programming and services
Instrumental in securing grant funds exceeding all agency projections of over $1.5 million
Provided oversight of all educational initiatives ensuring accuracy in eligibility determination, payroll, and internal audits
Ensured programmatic and regulatory compliance of all initiatives
Member of Executive Leadership Team
Responsible for screening and selecting candidates for departmental vacancies
Conducted interviews, and facilitated decision-making regarding offers in conjunction with human resources personnel
Developed recruiting, selection, orientation, and training associated with summer internship program
Developed and implemented educational and workforce development programs for at risk youth ages 12 – 24
Developed training programs for staff with educational and social activities associated with education programs and skills training.

Kaplan Higher Education Corporation

Chicago, IL

12.2009 - 06.2011

Developed strategies and procedures to ensure regulatory compliance and accreditation for regionally accredited colleges and universities
Provided consultation and recommendations in response to compliance concerns and findings from internal customers as well as accrediting agencies
Developed Standard Operating Procedures in response to audit findings
Performed and reviewed detailed data analytics
Developed standard operating procedures to ensure faculty were assigned to appropriate courses and reassigned faculty as necessary
Developed and facilitated trainings for faculty and staff relative to regulatory compliance, faculty credentialing procedures, and standards of accreditation
Conducted internal audits to ensure compliance with Kaplan policies and ACCSC standards