Diane Gastelum
El Centro,CA
Summary
Organized and efficient Office Assistant highly skilled in office administration, data organization, proofreading, database management and word processing.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Technician
Imperial County Sheriff's Office
10.2023 - Current
- Perform a variety of specialized clerical duties related to an assigned County department; prepare and maintain comprehensive departmental records and files; assure confidentiality of sensitive information.
- Communicate with County personnel and administrators, vendors, State agencies and community organization representatives to exchange information, explain policies and procedures and coordinate activities.
- Prepare and maintain complex alphabetical and numeric records and files; perform mathematical computations and prepare statistical and financial reports as required.
- Compile, organize, evaluate and interpret technical data pertinent to the assignment; complete, review and process a variety of forms and other written materials according to established guidelines.
- Assure compliance with applicable State, federal and local laws as well as County policies concerning assigned functions; maintain current knowledge of applicable rules, regulations, laws and policies.
- Serve as a resource regarding assigned area; provide procedural guidance and assistance as needed; explain new policies, procedures and legal requirements.
- Train and provide work direction to student assistance and others as assigned.
- Operate a variety of office and business machines including typewriter, calculator, copier and other equipment pertinent to the assignment.
- Operate a computer terminal or microcomputer and peripheral equipment to enter and revise data, generate lists and prepare reports; utilize various software applicable to the assignment.
- Research information and compile data for inclusion in departmental records and reports; format, edit and prepare reports for submission to County and State officials.
- Perform a variety of clerical and secretarial duties in support of assigned supervisor and departmental operations.
- Perform related duties as assigned.
Sheriff's Records Clerk / Head Warrant Clerk
Imperial County Sheriff's Office
06.2018 - 10.2023
- Retrieve, verify and enter incoming felony, misdemeanor, infraction, civil warrants from court into Spillman and WPS system.
- Confirm and enter warrants for all local and out of state agencies via teletype with California penal code information into CLETS system.
- Process EPO, Civil, Elder, DV, POS restraining orders into CCPOR California Courts Technology Center.
- Prepare and maintain a variety of records, logs and files; locate material and information in records and files as required.
- Type correspondence, memoranda, reports, requisitions, forms and other documents; proof read and edit written materials as required.
- Answer telephone and greet office visitors; provide information and assistance to callers, take messages, or refer calls or visitors to appropriate personnel; receive, sort and distribute incoming mail.
- Train and provide work direction to office assistants as assigned.
Public Safety Dispatcher
Imperial County Sheriff's Office
04.2018 - 06.2018
- Received incoming calls for emergency service, inputted call into computer system, dispatched available units.
- Maintained status and location of deputies on field.
- Sent and retrieved teletypes related to wanted person, missing person, stolen property, vehicle registration, stolen vehicle, alarms, restraining orders and warrants.
- Responded to public questions, utilized radio, computer console, teletype and various office equipment.
Eligibility Intake Worker/ Advocate Assistant
Womanhaven
08.2014 - 03.2018
- Answered domestic violence crisis calls and intervention. Assisted in intake process for shelter clients, homeless, elder and public.
- Provided assistance with Filing restraining order applications, service restraining orders in person and by mail, court accompaniment, safety planning and advised the importance of the court process.
- Conducted landlord outreach throughout the county of Imperial and cultivate relationships with landlords and facilitate the availability of units for clients. Located Units that meet the housing needs of families and conduct initial unit inspections for code compliance and violations with completion of appropriate documentation.
- Conducted lease-up meetings with landlords and tenants, explaining the roles and responsibilities of each party. Coordinated with CFS Operations and case management team to facilitate moving and relocation of families, resolve tenant and landlord issues.
- Compiled data and prepared statistical reports. Operated a variety of modern office equipment , including a computer, copy machine, and a fax machine, keep all forms updated and in supply.
Sterile Processing Technician
El Centro Regional Medical Center
11.2011 - 05.2014
- Performed duties with minimum supervision related to operating gas and steam sterilizers.
- Provided chemical and biological testing, monitoring, decontamination, packaging, sanitation and assembly of medical equipment and supplies.
- Received, stored, inventoried, and distributed sterile equipment and supplies.
- Performed computer entry for supply requisitions, imputed patient charges, inventoried levels and other data entry required for department operations.
- Authored new policies and procedures for department needs.
- Provided physicians, patients and staff with required information and follow appropriate HIPPA Standards.
Medical Office Assistant
San Diego State University
08.2009 - 08.2010
- Responsible for answering multi-lined phones, screened calls, took messages, scheduled appointments and greeted patients.
- Retrieved and filed patient files.
- Used of Microsoft Word, Excel, PowerPoint, Outlook and Internet for office use.
- Used of fax machine, made copies for patient and staff, received co-payments, verified patient insurance coverage, sent and received correspondence.
Education
Associate of Science - Administration Of Justice
Imperial Valley College
Imperial, CAGED -
Desert Oasis High School
1302 S. 3rd Street El Centro, CA. 922432010
Certificate - Medical Office Assistant
San Diego State University
619 Heber Avenue Calexico, CA. 922312010
Skills
- Warrant Specialist
- Administrative Support Specialist
- Documented procedures
- Advanced clerical knowledge
- Accurate and detailed
- Office Management Skills
- Time Management Skills
- Excellent Communication Skills
- Microsoft Office Proficiency
- Staff Trainer
- Critical Thinker
- Dedicated Team Player
- Maintains Confidentiality
- Customer Service-oriented
- Professional phone etiquette
- Flexible
- Works well under pressure
- Procedures Verification
- Mail Distribution Procedures
- Identification Checks
- Monitor Staff
Certification
Full Access Operator Training 2021
DOJ Rap Sheet Training 2021
CCPR Restraining Order Training 2020
DOJ California Sex Arson Registry Training (CSAR) 2020
Timeline
Office Technician
Imperial County Sheriff's Office
10.2023 - Current
Sheriff's Records Clerk / Head Warrant Clerk
Imperial County Sheriff's Office
06.2018 - 10.2023
Public Safety Dispatcher
Imperial County Sheriff's Office
04.2018 - 06.2018
Eligibility Intake Worker/ Advocate Assistant
Womanhaven
08.2014 - 03.2018
Sterile Processing Technician
El Centro Regional Medical Center
11.2011 - 05.2014
Medical Office Assistant
San Diego State University
08.2009 - 08.2010
Certificate - Medical Office Assistant
San Diego State University
Associate of Science - Administration Of Justice
Imperial Valley College
GED -
Desert Oasis High School
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