Diane Gendron
Hauppauge,NY
Summary
Respectful, compassionate, adaptable individual educated in psychology, philosophy, and business ethics. With experience in customer service and classroom management with young children, understanding the importance of empathetic listening and remaining calm under pressure. Additional experience in multi-tasking and problem solving.
Overview
7
7
years of professional experience
Work History
Dance Instructor
Dance Connection
08.2024 - 01.2025
- Assisted in maintaining a clean and safe studio space by adhering to health guidelines.
- Assisted lead instructor in correcting students, keeping their attention on the main instructor, and setting up any props if needed.
- Resolved customer problems and complaints, billing issues, and answered any questions regarding services provided by the studio.
- Leading classes for students ranging in age from 3 to 7 with class sizes up 5 to 16.
- Planned, prepared, and delivered lesson plans introducing students to ballet and tap dance techniques.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Dance Instructor
KP Dance Center
07.2023 - 12.2023
- Planned routines for recitals and performances.
- Lead classes for students ranging in age from 1.5 years to 7 years.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students progress and achievements.
Waitress
Huntington Yacht Club
12.2022 - 04.2023
- Demonstrated multitasking skills by serving multiple tables at once, large groups, and working as a hostess simultaneously.
- Served hors d’oeuvres for special events.
- Collaborated with team members by stepping into stations where help was needed such was dish washing, cleaning the bar, and prepping appetizers.
- Answered phone calls and resolved any issues or concerns, billing issues, and making reservations.
- Maintained a clean and organized work area by setting up tables, clearing tables, restocking supplies, and attending to any spills.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Office Assistant
Suffolk County Traffic Court
05.2022 - 09.2022
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Sorted mail in a well-timed manner.
- Transferred data from hard copies to digital databases, organizing information efficiently.
Keyholder
Breathe Inspiring Gifts INC.
06.2021 - 07.2022
- Responsible for opening and closing the store independently.
- Answered phone calls and providing information on classes, workshops, inventory, and transactions.
- Dusted, mopped, swept daily.
- Monitored sales floor to prevent product loss or item damage.
- Set up visually appealing promotional displays.
- Responsible for learning about product details and other useful information for a better customer experience.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Deli Clerk
Edelweiss
05.2020 - 05.2021
- Delivered catering orders with on-time service and accuracy.
- Maintained clean, trash-free workspaces while sweeping and mopping as needed.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Assisted in training new employees on proper deli procedures.
- Responsible for making all non-cooked food items.
Customer Service Representative
Target
08.2017 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances.
- Developed strong customer relationships to encourage repeat business.
- Analyzed inbound calls and emails to facilitate customer service.
- Processed returns and transactions while utilizing problem solving skills to dispose of returned products and detecting fraud.
- Cleaned shelves, counters, and tables to maintain and organize store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers.
- Occasionally worked as a barista for the Starbucks inside Target.
Education
Bachelors Degree - Psychology with a minor in Philosophy
St. Joseph’s College
Patchogue, NY05.2025
Skills
- Cash handling
- Critical thinking
- Customer service
- Classroom management
- Empathy and compassion
- High-volume dining
- Multitasking
- Time management
- Staff training
- Teaching
Accomplishments
- President of the St. Joseph's Philosophy Club (2022-2023)
- Secretary of St. Joseph's Philosophy Club (2022)
- Member of PSI CHI (2019-present)
- St. Joseph's Kick Line Team (2022-2023)
- St. Joseph's Dance Team (2020)
- St. Joseph's Dean List (2019-2021)
- Member of National Honors Society (2016-2019)
- Hauppauge High School Kick Line Dance Team (2017-2019)
Additional Information
Relevant Coursework: Business ethics, Business law, Child study, Abnormal Psychology, Counseling Psychology, Developmental Psychology, Personality Psychology, Philosophy, Recreational Therapy.
Awards
Leadership Award (St. Joseph's University, 2023)
Timeline
Dance Instructor
Dance Connection
08.2024 - 01.2025
Dance Instructor
KP Dance Center
07.2023 - 12.2023
Waitress
Huntington Yacht Club
12.2022 - 04.2023
Office Assistant
Suffolk County Traffic Court
05.2022 - 09.2022
Keyholder
Breathe Inspiring Gifts INC.
06.2021 - 07.2022
Deli Clerk
Edelweiss
05.2020 - 05.2021
Customer Service Representative
Target
08.2017 - 03.2020
Bachelors Degree - Psychology with a minor in Philosophy
St. Joseph’s College
Similar Profiles
Olive HunterOlive Hunter
Dance Teacher at Dance Connection Dance StudioDance Teacher at Dance Connection Dance Studio
Madison TranterMadison Tranter
Co-Director at Studio 12/ Renee's Dance ConnectionCo-Director at Studio 12/ Renee's Dance Connection
ROWAN ERICKSONROWAN ERICKSON
Dance Teacher/Choreographer at Dance Connection Palo AltoDance Teacher/Choreographer at Dance Connection Palo Alto