Diane Gendron
Hauppauge,NY
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Approaches work with a compassionate approach in both care-focused and client-facing roles.
Overview
8
8
years of professional experience
Work History
In-Home Nanny
Private Family Client
02.2025 - 06.2025
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as light cleaning, and other chores.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Reason for leaving: Temporary position filling in for the family’s regular nanny during recovery from an injury. Role ended upon her return.
Dance Instructor and Front Desk Associate
Dance Connection
08.2024 - 12.2025
- Greeted patrons as they entered the studio.
- Choreographed class routines and recital dances.
- Hosting birthday and holiday parties on weekends.
- Lead dance classes with students ranging from ages 1.5-11 years of age.
- Updated and maintained accurate billing information in system.
- Processed class registrations, attire purchases, and tuition.
- Maintained a clean and organized front desk and retail area.
- Reason for leaving: Accepted a career-aligned internship opportunity that conflicted with full-time schedule.
Waitress
Huntington Yacht Club
12.2022 - 04.2023
- Provided attentive food and beverage service in a formal dining room setting, including large parties and special events.
- Answered phone calls to take reservations and provide club information to members and guests.
- Offered hors d'oeuvres service during cocktail hours and private functions.
- Assisted bartenders with drink preparation, restocking, and guest service during high-volume events.
- Helped decorate and set up for themed parties, banquets, and member celebrations.
- Maintained high standards of service and professionalism in an upscale, member-focused environment.
- Reason for leaving: Left position due to medical issues that temporarily prevented me from working.
Keyholder
Breathe Inspiring Gifts INC.
06.2021 - 10.2022
- Operated Cash register.
- Responsible for opening and closing the store.
- Answered phone calls and providing information on classes, workshops, and inventory.
- Dusted, mopped, swept daily.
- Working independently and efficiently.
- Monitored sales floor to prevent product loss or item damage.
- Set up visually appealing promotional displays.
- Monitored cash drawers with checkouts to verify adequate cash supply.
- Reason for leaving: Resigned due to scheduling conflicts with college coursework; education was priority.
Waitress
Bella Roma Pizzaria
03.2021 - 08.2021
- Took customer orders over the phone and in person with accuracy and efficiency.
- Assisted guests across the dining room, counter, and takeout areas, ensuring prompt and friendly service.
- Maintained cleanliness and hygiene standards, including nightly mopping and closing duties.
- Balanced multiple responsibilities in a fast-paced environment while providing excellent customer service.
- Reason for leaving: Departed to seek a safer and more professional work environment.
Customer Service Representative
Target
08.2017 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex return and processing issues, ensuring customer satisfaction and adherence to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Opened and closed cash registers.
- Occasionally worked as a barista for the Starbucks inside Target.
- Reason for leaving: Left position to protect a high-risk family member from COVID-19.
Education
Bachelor of Science - Psychology, Minor in Philosophy
St. Joseph’s University
Patchouge, NY05.2025
Skills
- Customer service
- Multitasking
- Cash handling
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
Awards
St. Joseph’s Dean List, National Honors Society (2016-2019), Leadership Award (President of Philosophy club), St. Joseph’s dance team, St. Josephs Kick line team, Secretary of Philosophy club, President of the philosophy club, PSI CHI (2019-2023)
Additional Information
RELEVANT COURSEWORK: Business ethics, Business law, Child study, Abnormal psychology, developmental psychology, philosophy, recreational therapy
Timeline
In-Home Nanny
Private Family Client
02.2025 - 06.2025
Dance Instructor and Front Desk Associate
Dance Connection
08.2024 - 12.2025
Waitress
Huntington Yacht Club
12.2022 - 04.2023
Keyholder
Breathe Inspiring Gifts INC.
06.2021 - 10.2022
Waitress
Bella Roma Pizzaria
03.2021 - 08.2021
Customer Service Representative
Target
08.2017 - 03.2020
Bachelor of Science - Psychology, Minor in Philosophy
St. Joseph’s University
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