Diane Ghalbouni
Chelsea,MA
Summary
I am currently undergoing Chemo Therapy, but I would like to serve as a member of the Disability Commission.
I believe I could bring positive feedback to the city of Chelsea needs.
Overview
49
49
years of professional experience
Work History
Office Manager
A-Z Appliance
Hampton, NH
01.2020 - Current
- Scheduling. Billing. Answering the phones
Office Manager
Alpine Landscape Contractors
Malden, MA
01.2000 - 01.2020
- All scheduling. Accounts payable. Created all forms and task lists. Payroll.
Restaurant Manager
Bickford's Restaurant
Framingham, MA
08.1975 - 01.1999
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Web Design And Development Program - Web Design
Boston University
Boston, MA07-2002
Skills
- Staff Management
- Office Management
- Billing
- Office Administration
- Payroll Processing
Languages
Brazilian
Limited
Accomplishments
- Taught Adult, Child and Infant CPR. Adult Child and Infant First Aid. Pet First Aid. Taught and certified ServeSafe. Had my pest control license. Brought restaurant up to Board of Health Code for Bickford's.
References
References available upon request.
Timeline
Office Manager
A-Z Appliance
01.2020 - Current
Office Manager
Alpine Landscape Contractors
01.2000 - 01.2020
Restaurant Manager
Bickford's Restaurant
08.1975 - 01.1999
Web Design And Development Program - Web Design
Boston University