Diane Goncalves
Atascadero,California
Summary
To obtain a challenging position in property management that will allow me to utilize my skills, knowledge, and professionalism to promote growth within the company.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
6 Star Properties
06.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Entering all vendor invoices.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Posted policies and rules in common areas for tenant review.
Office Manager
Ribas Services
10.2022 - 06.2023
- Professional Telephone Communications.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Manage Payroll Processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managing Projects.
- Document Filing and Retrieval.
- Mail sorting and distribution.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Supervisor Rx
CVS Pharmacy
06.2009 - 10.2022
- Manage Payroll Processing.
- Manage Staff.
- Perform Open and Closing Duties.
- Answer Calls and Great Customer Service.
- Resolved conflicts among team members promptly.
- Assistant with Pharmacy.
Dental Representative
Cigna Healthcare
08.2005 - 06.2009
- Answered all incoming Dental calls.
- Dental insurance billing questions.
- New Employee Training.
- Hot Call Team Member.
- Dental policy questions.
- Excellent customer service.
Education
General Education - General Education
College of The Sequoia’s
Visalia, CA06.1999
General Education - General Education
Tulare Western High School
Tulare, CA06.1997
Skills
- Motivational team player
- Organization and Time management
- Calendar Scheduling
- Microsoft Office, Internet
- QuickBooks
- Vendor Collaboration
- Invoice Preparation
- Speak Fluent Portuguese
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Staff Management
References
Qualified references available upon request.
Certificate of completion for California Fair Housing Fundamentals.
Trained in Fair Housing Regulations.
Languages
Portuguese
Limited Working
Timeline
Assistant Property Manager
6 Star Properties
06.2023 - Current
Office Manager
Ribas Services
10.2022 - 06.2023
Supervisor Rx
CVS Pharmacy
06.2009 - 10.2022
Dental Representative
Cigna Healthcare
08.2005 - 06.2009
General Education - General Education
College of The Sequoia’s
General Education - General Education
Tulare Western High School
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