Diane Gonzalez
Reseda,CA
Summary
I am a dedicated person interested in applying excellent communication and interpersonal skills to a customer service role. I am experienced in sales and handling money. I can prioritize product details and build customer relationships. I can maintain calm and keep my composure in difficult situations while trying to help a client solve a problem or come up with a solution. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player.
Overview
1
1
year of professional experience
Work History
Sales Associate
MarketSource
Woodland Hills, CA
10.2015 - 05.2016
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Computed purchases and received and processed cash or credit payment.
- Suggested ideas for improving store operations and increasing profits.
- Collected payments and provided accurate change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Developed promotional strategies to increase sales volume.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Reseda High School
Reseda, CA06.2011
Skills
- Customer Needs Assessment
- Inventory Control
- Payment Processing
- Outgoing Personality
- Professional Demeanor
- Positive and Professional
- Exceptional Customer Service
- Problem-Solving
- Money Handling
- Inventory Control Procedures
- Sales Expertise
- Service-Oriented
- Customer Service
- Sales Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
MarketSource
10.2015 - 05.2016
High School Diploma -
Reseda High School