Diane Gordon
Rochester,NY
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 13 years of related experience, diligent nature and expertise in electronic records management.
Overview
14
14
years of professional experience
Work History
Medical Office Manager's Assistant
Agha Medical Center
03.2021 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assist coworkers in understanding procedures and policies
- Used Amazing and E Clinical Works to schedule appointments.
- Compiled and reviewed medical charts.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed 8 employees with various personalities and from different cultures for large 5-physician practice.
Referral Coordinator
Agha Medical
03.2021 - Current
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Accessed and reviewed patient records to verify receipt completed referral paperwork
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Scheduled appointments with specialists on behalf of clients.
- Managed over 100 phone calls daily
- Developed and maintained strong working relationship with referral sources to streamline processing.
Patient Service Representative
Morris Hospital And Healthcare Centers
06.2010 - 03.2021
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used E Clinical Works to schedule appointments.
- Compiled and reviewed medical charts.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed over 100 calls per day
- Entered patient demographic and insurance data into electronic medical record system
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Filed and maintained patient records in accordance with HIPAA regulations
- Verified insurance eligibility and coverage for patients
Education
Master of Science - Human Services Family/Youth Admin
Purdue University Global
Indianapolis, IN01.2022
Bachelor of Science - Human Service in Youth/Family Services And Admin.
Purdue University Global
Indianapolis, IN11.2020
Associate of Arts - Human Service Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Knowledge of Community Services and Programs
- Registration and Scheduling
- Explaining Policy and Procedures
- Organized and Efficient
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Attention to Detail
- Medical Insurance
Affiliations
Member of National Organization of Human Services
Member of Infectious Disease Committee at Morris Hospital
Food pantry coordinator/ revamped Thanksgiving food drive
Timeline
Medical Office Manager's Assistant
Agha Medical Center
03.2021 - Current
Referral Coordinator
Agha Medical
03.2021 - Current
Patient Service Representative
Morris Hospital And Healthcare Centers
06.2010 - 03.2021
Master of Science - Human Services Family/Youth Admin
Purdue University Global
Bachelor of Science - Human Service in Youth/Family Services And Admin.
Purdue University Global
Associate of Arts - Human Service Management
University of Phoenix