Diane Gray
St. Petersburg,FL
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly and committed to reaching business goals.
Overview
26
26
years of professional experience
Work History
Head Bank Teller
First Horizon Bank
St. Petersburg, FL
01.2012 - Current
- Responsible for overseeing the daily operations of the bank teller staff.
- Maintained a high level of customer service by ensuring all customers received prompt, efficient and courteous service.
- Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
- Balanced cash drawer at the end of each shift.
- Developed and maintained relationships with customers through providing exceptional customer service experiences.
- Ensured compliance with bank policies and procedures regarding security measures, internal controls and audit requirements.
- Answered customer inquiries about banking services or products offered by the bank.
- Verified identification for customers before completing transactions involving large sums of money or sensitive information.
- Performed periodic audits on tellers' transactions to ensure accuracy and adherence to established policies and procedures.
- Provided training to new employees on proper cash handling techniques, customer service standards.
- Maintained confidentiality of bank records and client information.
Vice President
R&D Steel
St. Petersburg, FL
01.1998 - 12.2011
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Identified problems and implemented solutions to better streamline operations.
- Directed the activities of subcontractors, vendors, and other personnel as required to meet project goals.
- Maintained records of all changes made during construction process including cost estimates and labor hours worked.
- Monitored customer feedback and implemented changes in response.
- Reviewed employee timesheets for accuracy, completeness, and compliance with labor laws.
- Ensured all payroll tax filings were completed accurately and on time.
- Performed daily bookkeeping tasks such as journal entries and account reconciliations.
- Managed payroll for temporary, hourly and salaried employees.
Skills
- Team management experience
- Training and mentoring
- Effective communication abilities
- Cash Handling
- Drawer balancing
- Excellent communication skills
- Reliable
- Exceptional customer service
- Relationship building and management
- Strong Work Ethic
Timeline
Head Bank Teller
First Horizon Bank
01.2012 - Current
Vice President
R&D Steel
01.1998 - 12.2011