Diane Greathouse
Robertsdale
Summary
Experienced housekeeping specialist with a proven track record at Styx River RV Resort, recognized for elevating guest experiences through thorough cleaning and effective interpersonal skills. Skilled in safe chemical application and collaborative efforts, consistently achieving high cleanliness ratings and fostering strong
relationships with guests and colleagues.
Also sharing strong knowledge of Shift Lead ablities such as but not limited to, money and key handling, stocking product, checking dates, maintaining cleanliness, delegation of task, customer service and handling customer concerns and complaints.
Overview
3
3
years of professional experience
Work History
Housekeeping Cleaner
Styx River Rv Resort
03.2025 - 09.2025
- Maintained cleanliness of guest rooms and common areas through thorough cleaning procedures.
- Utilized cleaning equipment and chemicals safely to uphold hygiene standards.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Adhered to safety protocols while performing cleaning tasks to ensure a safe environment.
- Responded promptly to guest requests for additional services or supplies.
- Collaborated with team members to ensure efficient completion of daily housekeeping tasks.
- Learned and implemented best practices for maintaining cleanliness in hospitality settings.
- Reported maintenance issues promptly to ensure timely resolution and enhance guest satisfaction.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Shift Lead
Walgreens
09.2022 - 05.2023
- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Trained and mentored staff on store policies, procedures, and best practices.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Implemented new training programs that improved team performance and enhanced service delivery.
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Ensured compliance with safety regulations and company standards throughout the shift.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Robertsdale High School
Robertsdale, ALSkills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
- Dusting techniques
- Window cleaning
- Efficient cleaning techniques
- Guest relations
- Odor control
- Communication
- Housekeeping
- Mopping and sweeping
- Hospitality background
- Physically strong
- Teamwork
- Customer service
- Customer service-focused
- Excellent oral and written communication
- Interior and exterior cleaning
- Cleaning bathrooms
- Health and safety compliance
- Restroom detailing
- Customer-oriented
- Folding clean laundry
- Laundry management
- Staff training
- Trash collection and disposal
Timeline
Housekeeping Cleaner
Styx River Rv Resort
03.2025 - 09.2025
Shift Lead
Walgreens
09.2022 - 05.2023
Robertsdale High School